BT Calling plan question and Online Billing Probs.

lockeman

Hello All.

Apologies if this has been covered elsewhere, but can anyone answer the following?
(Pref the BT Rep)

If I am already on the old standard Anytime Unlimited Package, at £5.99 per month with no contract, is it possible to switch to the £4.99 similar deal on a long term basis without commiting to any RENEWABLE 12 month contract?

Reading through the minefield of terms, offers etc. It seems there is an offer listed is a 12 month - no renewable term.

However unlike like the clearly written 3 month free offer, which advises of the price remaining £4.99 after the 12 month minimum term, (which naturally existing anytime customers are barred from joining ) , the 'non-renewable' offer mentions nothing after the term has completed.

Can anyone advise if the price would remain £4.99 after this term or would it go back to £5.99? I am slightly irritated this isn't clearly presented as it is in the offer being promoted for new anytime customers. A new 12 month commitment is only worth it if I can be sure the £4.99 price will remain afterwards.

Also what is the best way for an existing customer to safely change package without having to use the call centre. Can it be done within the online billing section?

I would appreciate any solid answers.

Also is anyone having trouble signing into the billing section online? I keep getting 'internal error 500', so I can't check anything and hope it isn't just my account as I really don't want to deal with the call centre.

Thanks

Lockeman

mrtom21

The 3 Months Free seems to be more of an incentive for anyone on the Unlimited Weekend or Evening and Weekend plans to upgrade. The £4.99 deal stays at £4.99 after 12 months though as that is the new standard monthly charge for the Anytime Plan. You just lose your mobile discount.

Regards,

Kev

lockeman

Thanks Mrtom21.

It does appear that £4.99 is the new standard Anytime price. What you said makes sense, I just wish the terms were as clear as the ones written for the new offer customers.

As I have regained access to my online billing and have written to BT for clarification, I will wait for their response and report back if anything interesting comes up.

Lockeman