Faulty cat on car - advice please

anewman

blue_haddock wrote: »

Right i can shed some light on this as i sell similar parts via mail order.

As you we're having problems before changing the cat and after changing the cat i would suggest that it wasnt the cat at fault - have you tried anything else such as the lambda sensor?

Does the fact changing it back to the old one cured an issue not have any weight? It certainly suggests the new one is less efficient than the old one.

The whole "testing" thing is no doubt a joke designed to keep customers over a barrel.

bazster

blue_haddock wrote: »

As you we're having problems before changing the cat and after changing the cat i would suggest that it wasnt the cat at fault - have you tried anything else such as the lambda sensor?

Old cat: passed MOT last year. New cat: failed MOT. Old cat refitted: passed MOT again. Ergo, new cat is faulty. Simples.

bazster

Hintza wrote: »

You want the seller to pay postage for returning the item which as far as they know at this stage has no fault.

Yep, that'll be the law that will.

Hintza wrote: »

Send the item back and later you can chase up whether they owe you the return P+P or not.

Yeah right, some chance. The law provides that the seller must pay the cost of returning a faulty item. The OP should insist on her rights.

Hintza wrote: »

I will always return P+P if the item is at fault I will not do it if the buyer is at fault (or an idiot).

You would be breaking the law then.

Hintza wrote: »

You want this sorted as quickly as possible so don't mess around at this satge.

You consider that it is "messing around" to insist on one's rights under the laws of the land?

Please post the name of your business so we all know to avoid it.

bazster

mikey72 wrote: »

Make sure it's sent back by a trackable method, you can always open a snad with paypal if it was an ebay purchase. You won't get your return postage back this way though.

If the seller refuses to pay the return carriage (which will be substantial on such a large and heavy item), start a Paypal claim anyway. Don't pay the return carriage and hope to get it back, because you almost certainly will not.