Laptop won't connect to the net

spirit

Hi,

I hope you can help. I have a Toshiba laptop which suddenly won't log on. I use firefox but have also tried via explorer. I have Virgin cable with a wireless router.

I have logged on fine on this other laptop I have and my son is on it via his pc too.

the error message i get is a network cable is unplugged. I have restarted the router but still no joy.

can anyone offer any advice please?

many thanks

scottishf

The network cable is unplugged message refers to the wired connection. If you are trying to connect wirelessly you need to turn the wireless on the laptop ad connect - maybe the encryption isnt working or something...more details are required.

spirit

thank you scottishf,

I've gone into my connection settings and against my wireless connection a dialog box has come up saying that windows has detected an ip address conflict.

it says that another computer on this network has the same ip address.

I'm not especially technically minded and my son (who is much better than me) has gone off out with his friend!

what other information can i give you to help?

scottishf

restart your computer...it has the same ip address as another computer or device on your network

gaming_guy

spirit wrote: »

it says that another computer on this network has the same ip address.

If it runs XP, then click start > run > type cmd & press enter > type 'ipconfig /release' then press enter and the renew the IP, type 'ipconfig /renew' (without quotes) and press enter. it should try and get you a new IP address from the router's DHCP server.

for Vista/7, then Start > type cmd into the search box and right click it > run as administrator and type the above command into the command prompt window and press enter.

edit - silly me! ifconfig is for Linux, ipconfig is for windows

cornerstone13

Hi, I am having the exact same problem (how bizarre). We run XP - when I did the "ipconfig/renew" as mentioned by gaming_guy, I get the message "The operation failed as no adapter is in the state permissible for this operation".

It was working fine, the connection and signal strength are fine, just can't connect through either Firefox or IE

scottishf

you have to release the ip address before renewing it. same instructions only type in the cmd box 'ipconfig /release.

sounds like you need to put the router password in to authenticate for internet

gaming_guy

cornerstone13 wrote: »

Hi, I am having the exact same problem (how bizarre). We run XP - when I did the "ipconfig/renew" as mentioned by gaming_guy, I get the message "The operation failed as no adapter is in the state permissible for this operation".

It was working fine, the connection and signal strength are fine, just can't connect through either Firefox or IE

thanks for pointing that out

First you should run 'ipconfig /release' (without quotes), then /renew and it should renew the IP address

spirit

thank you, thank you, thank you.

:T Just for good measure I restarted the router too.

cornerstone13

Glad it worked for you Spirit.

I get the same message of "The operation failed as no adapter is in the state permissible for this operation" when I enter ipconfig/release as well

scottishf

did you restart your router corner ?