can't do Microsoft Updates

rmg1

Hi all

I've just been handed a fairly anciernt laptop that's still on service Pack 2 for XP.
Tried to go to the updates website and there's an error message which says the clock on here is too far out of sync with the server to get the updates.
I've tried all the fixes on the website (registering DLL's, changting the clock manually and changing a setting on Internet Options), but nothing's worked.
Anyone know how to get round this problem?

poppy10_2

What's the actual error message?

JG007

the log file would help if you can post it -

C:\Windows\WindowsUpdate.log

It can be a big file so just anything that shows an error or if you can the latest section between start and end

from mine -

 
2010-02-02 17:57:39:288 1120 e94 AU #############
2010-02-02 17:57:39:288 1120 e94 AU ## START ##  AU: Search for updates
2010-02-02 17:57:39:288 1120 e94 AU #########
2010-02-02 17:57:39:288 1120 2038 Agent   * Found 0 updates and 5 categories in search; evaluated appl. rules of 60 out of 78 deployed entities
2010-02-02 17:57:39:288 1120 e94 AU <<## SUBMITTED ## AU: Search for updates 
2010-02-02 17:57:39:288 1120 2038 Agent *********
2010-02-02 17:57:39:288 1120 2038 Agent **  END  **  Agent: Finding updates [CallerId = Microsoft Security Essentials]
2010-02-02 17:57:39:288 1120 2038 Agent *************
2010-02-02 17:57:39:288 1120 2038 Agent *************
2010-02-02 17:57:39:288 1120 2038 Agent ** START **  Agent: Finding updates [CallerId = AutomaticUpdates]
2010-02-02 17:57:39:288 1120 2038 Agent *********
2010-02-02 17:57:39:288 1120 2038 Agent   * Online = No; Ignore download priority = No
2010-02-02 17:57:39:303 1120 2038 Agent   * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
2010-02-02 17:57:39:303 1120 2038 Agent   * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D} Third party service
2010-02-02 17:57:39:303 1120 2038 Agent   * Search Scope = {Machine}
2010-02-02 17:57:39:709 1120 2038 Driver Matched driver to device PCI\VEN_10DE&DEV_0402&SUBSYS_22861682&REV_A1
2010-02-02 17:57:39:709 1120 2038 Driver Status: 0x180200a, ProblemNumber: 00000000
2010-02-02 17:57:41:300 1120 2038 Agent   * Added update {25B9A523-2674-41C6-8213-5E11E8F2BF6C}.100 to search result
2010-02-02 17:57:41:300 1120 2038 Agent   * Found 1 updates and 63 categories in search; evaluated appl. rules of 852 out of 1517 deployed entities
2010-02-02 17:57:41:300 1120 2038 Agent *********
2010-02-02 17:57:41:300 1120 2038 Agent **  END  **  Agent: Finding updates [CallerId = AutomaticUpdates]
2010-02-02 17:57:41:300 1120 2038 Agent *************
2010-02-02 17:57:41:316 1120 3338 AU >>##  RESUMED  ## AU: Search for updates [CallId = {7D4B1891-5167-4084-965D-C6D8DF64778C}]
2010-02-02 17:57:41:316 1120 3338 AU   # 1 updates detected
2010-02-02 17:57:41:316 1120 3338 AU #########
2010-02-02 17:57:41:316 1120 3338 AU ##  END  ##  AU: Search for updates [CallId = {7D4B1891-5167-4084-965D-C6D8DF64778C}]
2010-02-02 17:57:41:316 1120 3338 AU #############
 

fiddiwebb

You can't change the clock/date at all?

Out of interest what is the date/year set at

rmg1

Just noticed the date is set to 18th August 2002
Might help if I update that as well as the time. Doh!!

fiddiwebb

rmg1 wrote: »

Just noticed the date is set to 18th August 2002
Might help if I update that as well as the time. Doh!!

It might :rotfl::rotfl::rotfl:

rmg1

OK, OK.
I'm having a bad day!:o

I don't think it's been switched on in 18 months!

fiddiwebb

Did it work, updating okay?

rmg1

It is now, thanks for pointing out the obvious(!)
:beer: