Computer so slow. (Hijackthis log)

Rikki

I did have microsoft defender but for some reason it upset some of the functions. Can't remember what off hand. Maybe now as we've tweeked a few bits its time to try it again.

How do I disable edwido from the start up?

Browntoa

use hijackthis to remove

O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe

Rikki

Will this delete it completely from my system? I know total computer muppet sorry.:o
Also I deleted Norton many moons ago. Should there still be any Symantic on the hijackthis log or are these shared files?

I do have another problem you might be able help with. What shall I have to drink tonight. No seriously. My dvd-rw won't open. I have looked inside and all the cables are connected and the light comes on when the computer powers up. I cannot put a pin into open it as I would have to take the sides and front off to get to it. I don't fancy powering it up without these on. Anyway this is distraction from the first problem we are dealing with.:)

Browntoa

no , it will only stop is starting when you first turn the PC on

it will be easier to use Tune-up to remove them actually

start the Tune up program, then click on the "startup Manager" and then untick any item that mentions ewido

you cannot press the button to open the drive as the PC starts up ??

Browntoa

check the drive is working properly by going to

Control Panel

clcik on the System Icon

then click on the Hardware Tab

then click on the Device Manager button

click on the "+" symbol to expand the CD/DVD section and make sure there are no yellow question marks

if you Right Click on the Drive and click on properties the first screen should tell you if windows thinks it is working properly

Rikki

It says.
This device is working properly.

If you are having problems with this device, click Troubleshoot to start the troubleshooter.

pete1024

in device manager click on ata controllers.
Check to see if your primary or secondary hard disk interfaces have been downgraded, by:
right click on primary hdd controller
click properties
click advanced settings
ensure the system is set to the highest dma mode, not pio.

Browntoa

I suspect, coincidently, that the drive has just given up the ghost

Rikki

So I will have to replace it?

I have to go now. May we continue this tomorrow sometime.

Browntoa

yeh, no problem, I'm not around till the evening but i'm sure others will be here