changed from npower to eon...just need a bit of help...

tiggerkian

just wondering if anyone could give me some advice on where to get some help from for my mother...she lives in a 1 bedroomed bungalow everything electric including a fire with one bar on it...she as the usual telly washer (which she uses once a week) and dryer and is on economy7....she recently swapped to eon from npower as her bills were coming in at over a grand every 3 months and all i got on the phone was "well she must of used it" so i changed her to eon and her quarterly bill as just come in for £500 which still seems very high to me i live in a 3 bedroomed semi with my mrs and 2 teenagers and mine is £50 p/m although we have gas heating but my mothers out 3 days a week for dialysis and no matter how much i phone and try to sort it i always get the same answer...its just about cleaning her out....:(

E.ON_Company_Representative:_Helena

Hi tiggerkian :hello:

First of all electric heating can be very expensive and this will make a difference to the bills :eek:.

The first thing to do would be to check the meter readings are all accurate and read the meter (if you can) every day for a week. This will help you to see when the energy is being used.

Check the tariff your mother is on, you say this is economy 7, but is it the best economy 7 tariff for her?

As she is having dialysis check she is also on the priority services register with E.ON, these accounts ensure meter are reads frequently.

Have a chat with our Energy Efficiency team. Give them a list of the appliances and they will be able to look more in to detail about where the energy is being used and how some can be saved.

If you need me, just let me know, I am always happy to help

Helena:)

Premier_2

You may also want to look into whether E7 is the best option for her anyway.
Sorry, I don't know much about dialysis, but am led to believe it is often carried out during the day. If so, you don't suggest she otherwise uses a lot of night-time electricity, and so a single rate tariff may be a cheaper option.