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Error message please help

fifi35
fifi35 Posts: 243 Forumite
Part of the Furniture 100 Posts Photogenic Combo Breaker
in Techie Stuff
When I try to start aol I get the following message "MSVCR71.DLL WAS NOT FOUND. RE INSTALLING THIS APPLICATION MAY FIX THIS PROBLEM"

I have tried googling and have been on Microsoft website however can;t seem to find a solution.
Grocery Challenge 2018
Jan £170/£125, Feb £131.80/£125

Comments

  • kwikbreaks
    kwikbreaks Posts: 9,187 Forumite
    The application it is moaning about will be the AOL browser so you can either reinstall the stuff from the AOL CD or use a proper browser instead.
  • fiddiwebb
    fiddiwebb Posts: 1,806 Forumite
    Did you install something just before you got the error message?

    Was it AOL?
  • fifi35
    fifi35 Posts: 243 Forumite
    Part of the Furniture 100 Posts Photogenic Combo Breaker
    Apparently its something to do with the operating system. I use Firefox but need aol for my emails.
    Grocery Challenge 2018
    Jan £170/£125, Feb £131.80/£125
  • kwikbreaks
    kwikbreaks Posts: 9,187 Forumite
    When I looked it said it was part of Visual C. That's not the operating system. You still need to reinstall the AOL client which I imagine should fix it although why it went wrong I really couldn't guess.
  • fifi35
    fifi35 Posts: 243 Forumite
    Part of the Furniture 100 Posts Photogenic Combo Breaker
    No I didn't install anything. Thanks for all your replies. Will try re installing aol and see if that works.
    Grocery Challenge 2018
    Jan £170/£125, Feb £131.80/£125
  • fiddiwebb
    fiddiwebb Posts: 1,806 Forumite
    fifi35 wrote: »
    No I didn't install anything. Thanks for all your replies. Will try re installing aol and see if that works.

    Okay, did you un-install anything and do you have the latest windows updates?
This discussion has been closed.
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