MandM Direct charging for out of stock items

silvertree

Hi

I placed an order with MandMDirect last week and they say that your debit card is charged at the point of dispatch, yet I got charged for an item which turned out to be out of stock. My invoice was stamped 'out of stock' for this item but I have received no notification of refund or acknowledgement of my emails querying this. How can they charge for items they cannot produce? I also feel that they want to force you to chase this up over the phone, as their 0871 number charges quite a lot more than a local rate number! (10p on my Virgin line and 40p on my T Mobile!) So they are making more out of the customer there. I feel really quite angry about this as it seems like a deliberate attempt to drudge money out of the consumer unfairly. Can anyone offer any advice?
Many thanks in advance!

Ivory_Tinkler

Do they have an email address so you can contact them that way? It's possible that a refund has been made but it will take a few days to get into your account.

silvertree

Yes, I have emailed twice but they have not replied. I finally rang this morning on a landline I managed to find (one they refer international customers to) and after a long wait got through and the man at the end said it would be refunded and and show back up in my account in 3-5 days. Hopefully it will. The fact they never attempted to contact me themselves about this really annoyed me. Its the first time I have used Mand M Direct and its put me off using them again.

Hintza

silvertree wrote: »

first time I have used Mand M Direct and its put me off using them again.

Leaves more bargains for me

To be fair they are normally pretty good.