Post Office refuses to take my cash!!

hansi

I have a Smile current account with which I am totally satisfied and yesterday I went to my local Post Ofice with the intention of paying £300 cash into it. Well, you would have thought I was asking for the world, and it put me in mind of "Little Britain" at the travel agency where "the computer says no". They said they could only accept cheque deposits to which I replied that I had paid in cash before but they wouldn't relent. I tried another PO and got the same response. I told them all that they had to do was to swipe my debit card and it would print a receipt, but once again "the computer says no". So I had to make a one hour round trip by bus to the Co-op Bank and paid it in there. When I came back I rang Smile(on the geographic number) and they didn't believe me! They said the PO should have accepted it wiithout question. Naturally, I have sent a very strongly worded e mail to the PO naming the PO's that refused to do the transaction. Anyone else had this problem?

appyjack

I haven't had that problem Hansi, though don't get me started on the Co-op - my former current account was hard to open, harder to close & repeatedly charged me for their mistakes. And their insurance is dreadful too.

As for 'post office says no', my local one now refuses to change bags of copper & silver currency for pound coins. When I said that they used to they said they didn't have to.

Anyone know whether other post offices still change small coins?

asharon

At my local PO they will take cash deposits but you must have a paying in slip a debit card is not enough. I did at one once but apparently that had been a mistake.

hansi

This is crazy! I had the opposite. They wouldn't accept the paying in book, but would have accepted my card if had had it with me. Smile really ought to sort this out.

Andy_L

According to this pdf:
ftp://ftp.royalmail.com/Downloads/public/ctf/po/F7532A5BankservTable31012006.pdf
for a smile cash deposit you need the card & for a cheque you need a paying in slip & a smile deposit envelope
Worth taking a copy with you the next time you try dealing with the counter muppets.

Andy

Turning_into_scrooge

appyjack wrote:

I haven't had that problem Hansi, though don't get me started on the Co-op - my former current account was hard to open, harder to close & repeatedly charged me for their mistakes. And their insurance is dreadful too.

As for 'post office says no', my local one now refuses to change bags of copper & silver currency for pound coins. When I said that they used to they said they didn't have to.

Anyone know whether other post offices still change small coins?[/QUOTE]

Mine does, no problems at all. My local post office is excellent too.