CSA making a big mistake....Help please.

vanilla

Thanks everyone for all the replies.

The CSA rang us today which was a shock. They have lost the case papers so it's all being done over again. They know we rang them back in 2005 because it's on the computer but they have no record of what it was about.

They couldn't have been nicer on the phone. I did ask what information the mother would have to give and really all she would have to give is a name and a rough age. Thats it.:eek: I can't believe thats all the information needed.

The mother has been contacted by letter, they did try by phone but no answer and she has to reply to them in 3/4 weeks with information, then she will be interviewed and hubby may have to go for an interview about it all. We explained that we didn't know anything other than the name of the mother and child which we got from the CSA.

Then if that doesn't sort it out then it will be a DNA test which they will pay for.:j:j:j If the mother refuses to have the test then it will have to go to court. I'm so pleased that it's starting to slowly get sorted out.

DUTR

vanilla wrote: »

Thanks everyone for all the replies.

The CSA rang us today which was a shock. They have lost the case papers so it's all being done over again. They know we rang them back in 2005 because it's on the computer but they have no record of what it was about.

They couldn't have been nicer on the phone. I did ask what information the mother would have to give and really all she would have to give is a name and a rough age. Thats it.:eek: I can't believe thats all the information needed.

The mother has been contacted by letter, they did try by phone but no answer and she has to reply to them in 3/4 weeks with information, then she will be interviewed and hubby may have to go for an interview about it all. We explained that we didn't know anything other than the name of the mother and child which we got from the CSA.

Then if that doesn't sort it out then it will be a DNA test which they will pay for.:j:j:j If the mother refuses to have the test then it will have to go to court. I'm so pleased that it's starting to slowly get sorted out.

The mother (I assume ) has lodged the claim, so if the PWC declines to participate in the testing the case is closed. Also the CSA can pay up front, if the accused is the father then the fee (which is inflated) is added to the arrears.
Glad things are moving along now :beer:

shell_542

vanilla wrote: »

Thanks everyone for all the replies.

The CSA rang us today which was a shock. They have lost the case papers so it's all being done over again. They know we rang them back in 2005 because it's on the computer but they have no record of what it was about.

They couldn't have been nicer on the phone. I did ask what information the mother would have to give and really all she would have to give is a name and a rough age. Thats it.:eek: I can't believe thats all the information needed.

The mother has been contacted by letter, they did try by phone but no answer and she has to reply to them in 3/4 weeks with information, then she will be interviewed and hubby may have to go for an interview about it all. We explained that we didn't know anything other than the name of the mother and child which we got from the CSA.

Then if that doesn't sort it out then it will be a DNA test which they will pay for.:j:j:j If the mother refuses to have the test then it will have to go to court. I'm so pleased that it's starting to slowly get sorted out.

I hope this is the beginning of the end for you OP. x

There was a thread not long ago about someone's son having money taken from his wages as the CSA literally "got the wrong man" from the details the Parent With Care provided. It's scary that it can happen. Perhaps the same has happened to your OH.

daska

Did you make a note of the name of the person you spoke to etc... Personally I would write to them confirming the date, time, name and your understanding of the conversation and send it Special Delivery. Luckily I've never had to deal with the CSA but there are other organisations who are equally incompetent, confirming every phonecall in writing appears to help 'focus' their minds when sorting things out.

vanilla

daska wrote: »

Did you make a note of the name of the person you spoke to etc... Personally I would write to them confirming the date, time, name and your understanding of the conversation and send it Special Delivery. Luckily I've never had to deal with the CSA but there are other organisations who are equally incompetent, confirming every phonecall in writing appears to help 'focus' their minds when sorting things out.

I have the two names of the people dealing with the case and the name of the woman i was speaking to today. I just can't believe that they can go on so little information from the parent with care. Luckily i know this has nothing to do with my hubby but this sort of mistake could easily pull a marriage apart.

Marli

Having gone through similar can I make a few suggestions Vanilla.

Keep a note of absolutely everything. Every call, time and date, the name of every person you speak to, what they say, and any timescales they give you. Also keep a note of any problems it causes, if it causes medical issues to flare up, the stress it puts you under. I basically had a yearly diary that I wrote in anytime they or I made contact.

Get the Data Protection file and go through it with a fine tooth comb. My H's had things stating telephone calls and letters which we could prove didn't happen or weren't received/sent to the wrong address.

Write to your MP outlining your case and explain to him/her what has gone on. Make them aware in case the CSA start to play silly beggars at any point and you need them to step in.

Ask them to confirm EVERYTHING they tell you in writing. They won't, so give them 7 days then send it yourself Special Delivery saying along the lines of "further to my conversation on X with Y we understand Z is going to happen". Then if they come back at any point and say "no that's not what we said" you can say that you have a note of it and you sent a letter confirming it which they didn't dispute.

Keep a note of the costs involved. Each letter you send, keep a copy of your phone bill for costs there. Once it is all resolved you can, quite rightly, ask to be reimbursed for these costs.

It can and will be sorted, but don't expect it to be easy. It took a long time for us to get things resolved (I will do an update soon, I meant to before, but I forgot). Do not let it take over your entire lives - agree a set time each day/week to talk about it then do not at any other times. Luckily your husband has you, like mine had me. It still nearly destroyed our lives and made my husband very, very ill with all the stress.

Good luck.

Steve40_2

Marli wrote: »

Having gone through similar can I make a few suggestions Vanilla.

Keep a note of absolutely everything. Every call, time and date, the name of every person you speak to, what they say, and any timescales they give you. Also keep a note of any problems it causes, if it causes medical issues to flare up, the stress it puts you under. I basically had a yearly diary that I wrote in anytime they or I made contact.

Get the Data Protection file and go through it with a fine tooth comb. My H's had things stating telephone calls and letters which we could prove didn't happen or weren't received/sent to the wrong address.

Write to your MP outlining your case and explain to him/her what has gone on. Make them aware in case the CSA start to play silly beggars at any point and you need them to step in.

Ask them to confirm EVERYTHING they tell you in writing. They won't, so give them 7 days then send it yourself Special Delivery saying along the lines of "further to my conversation on X with Y we understand Z is going to happen". Then if they come back at any point and say "no that's not what we said" you can say that you have a note of it and you sent a letter confirming it which they didn't dispute.

Keep a note of the costs involved. Each letter you send, keep a copy of your phone bill for costs there. Once it is all resolved you can, quite rightly, ask to be reimbursed for these costs.

It can and will be sorted, but don't expect it to be easy. It took a long time for us to get things resolved (I will do an update soon, I meant to before, but I forgot). Do not let it take over your entire lives - agree a set time each day/week to talk about it then do not at any other times. Luckily your husband has you, like mine had me. It still nearly destroyed our lives and made my husband very, very ill with all the stress.

Good luck.

This is the same advice i was given by a barrister some time ago i have been defending myself for 4 years . what ever happens dont ever give up.