ppi hsbc

kaos

im new 2 this so bear with me
i have jst contacted my bank re credit card insurance i had with them from 2002 - 2006 on which the card was cancelled and insurance as i informed them i was experiencing hardship as had been made redundant. the insurance was sold to by hsbc and as i was not fully made aware of what i was convered for wen i informed them i was out of work thout they would jst activate insurance if i was covered.
i have paid my bank for a managed loan £33 per month £15 of which is interest each month.
they have told me that this policy was underwritten by another company but only sold and cancelled by them i have got an address 2 contact hsbc as i believe i was obviously misold this product. do you think i have a case any help or tips would be great.

di3004

kaos wrote: »

im new 2 this so bear with me
i have jst contacted my bank re credit card insurance i had with them from 2002 - 2006 on which the card was cancelled and insurance as i informed them i was experiencing hardship as had been made redundant. the insurance was sold to by hsbc and as i was not fully made aware of what i was convered for wen i informed them i was out of work thout they would jst activate insurance if i was covered.
i have paid my bank for a managed loan £33 per month £15 of which is interest each month.
they have told me that this policy was underwritten by another company but only sold and cancelled by them i have got an address 2 contact hsbc as i believe i was obviously misold this product. do you think i have a case any help or tips would be great.

Hi and welcome.
They may be trying to pass the buck.

Have you actually put anything into writing to them?
I would if you have not done so yet.

So write to HSBC because they sold you the finance, with your reasons, see what they come back with, if this was sole by anyone else then they must confirm this in writing to you on the response letter and the details of whom sold this.

More info with guidelines of reclaiming here:
http://www.moneysavingexpert.com/reclaim/ppi-loan-insurance
Check this out and the checklist of mis selling reasons, in case any other reasons apply to you as well, there are template letters and useful info, they have 8 weeks in full to respond.

Try posting within the office and getting proof for this with the post office for posting.

Good luck please keep us posted and yell for help anytime.;)

Di

magpiecottage

It doesn't matter who the underwriter was, if the intermediary subscribed to the General Insurance Council's code of practice at the time (and I would be surprised if HSBC didn't) you can make a complaint and it can go to FOS if need be.

You can complain by e-mail to HSBC if you prefer. (Complaints to FOS must be snailed on their form, though).

kaos

thanx for comments i have printed off templtate from this site an ready 2 post 2mora. they were tryin 2 pass the buck until i told them i had been misold then gave me address 2 write to.
I believe it is quite clear since they activated the policy they also suspended without my authorisation wen they cancelled my card and i went on2 ther managed personal loan. do u think i need 2 include all this in the letter or stick 2 the format in the template?
thanx from a newbie and loving moneysavingsexpert forum xxx :-)
i may need u guys again

di3004

kaos wrote: »

thanx for comments i have printed off templtate from this site an ready 2 post 2mora. they were tryin 2 pass the buck until i told them i had been misold then gave me address 2 write to.
I believe it is quite clear since they activated the policy they also suspended without my authorisation wen they cancelled my card and i went on2 ther managed personal loan. do u think i need 2 include all this in the letter or stick 2 the format in the template?
thanx from a newbie and loving moneysavingsexpert forum xxx :-)
i may need u guys again

Your most welcome kaos.:)
Ask for help anytime.;)
Good luck