FGW policy for delayed travel?

Stigy

matty_art wrote: »

I'd like a quick bit of advice regarding compensation rights for FGW. I'm on a FGW train from Gatwick to Cardiff changing at Reading as booked on TransPennine (gotta get TopCashBack!).

Now unfortunately the first train to Reading has been delayed by over 20 mins, meaning I'm going to miss my 16 minute time to get my connection, and the next train (they're also FGW) to Cardiff won't be for another hour, meaning I'll likely have been delayed by an hour and 20 mins by the time I arrive. On the FGW website, it says you're entitled if your journey is delayed by an hour or more, but something makes me think this won't apply to missed connections...

Can anyone confirm that for me?

It should apply to missed connections, too, especially as it's all First Group that you're travelling with! The only people who'd know for sure is First Group, although I'm not sure whether compensation would apply, or maybe just alternative travel? It might also depend on the nature of the delays/cancellations (for example a signal failure wouldn't be down to First, but a train defect would).