Considering buying a new boiler - advice wanted

C_Mababejive

Lose the combi...buy a system boiler..

Angilion

aah wrote: »

Yes you are wrong on the first count - that is what is costs

~£2K for labour to fit a boiler? That isn't what it necessarily costs. There are qualified people who will charge less than that.

Angilion

arfurrrr wrote: »

what is the incentive for the engineer to supply your bolier at their cost price , processs the purchase order , pay the supplier before you pay them and attend before the manufacturer when it breaks down in warranty on a friday night or saturday or sunday .

Why would an engineer provide a warranty on parts? If I hire an engineer to fit a boiler and a part fails under the boiler manufacturer's warranty, I don't expect the engineer to pay for a replacement part. Is it normal for them to do so? I only expect the engineer to provide a warranty on their own work. According to your argument, customers must pay an undeclared fee for the engineer's warranty, hidden as an addition to the cost of parts. That might be normal, but it isn't honest.

gas4you

Under consumer law the housholders contract is with the installer, not the manufacturer.

It is this reason that the installer will be the first person who is contacted by the customer if and when the boiler goes wrong.

Something/somewhere along the line must pay for the installer to attend these calls.

The customer always has the right to go for a cheaper, or the cheapest quote, but in my experience these will often be the installers that do not answer their phones or return calls when something goes wrong.

It is a totally free country and the prospective customers decision is final.

arfurrrr

Angilion wrote: »

Why would an engineer provide a warranty on parts? If I hire an engineer to fit a boiler and a part fails under the boiler manufacturer's warranty, I don't expect the engineer to pay for a replacement part. Is it normal for them to do so? I only expect the engineer to provide a warranty on their own work. According to your argument, customers must pay an undeclared fee for the engineer's warranty, hidden as an addition to the cost of parts. That might be normal, but it isn't honest.

in business your customers become your friends , friend or customer rings me on a boiler i supplied and fitted , i`m gonna go and sort it for free , might be something simple , if it needs parts `i`ll ring manufacturer .

My business ani`t gonna grow if i tell them its not to do with me .