8 days to reconnect BT line when it was active 7 days ago? att BT rep by any chance?

magicuk

Recently me and my partner have split and obv she has decided to take the BT line to her new place plus the broadband. ive just placed an order for a new connection on the line and the order on the BT website has said that the 8th Feb is the soonest the line can be active, i spoke to CS staff and asked if it could be activated sooner but he adv they were doing tests on the line, i sort of thought that was rubbish considering the line was working fine a week ago and 18mb BB via o2. is he right in what he says or cant they just switch it back on remotely? ive got both my old number and my new provisional number so any help in getting up sooner as ive no home line and much needed for work and stuff, using my iphone atm and as u can imaging not the fastest option.

thanks for any advice/help.

macman

Why didn't you just leave the BT line on and migrate the broadband over? That way you'd have had no break in service.

spike7451

When she upped & left with the line & bband,the are a few things that have to be done.
1-A cease is put on the phone & bband & the job is given to an engineer
2-The new phone number & bband then has to be reprovisioned.
3-A re-provide of service is then assigned to an engineer,who will go out to the exchange & connect the Tie Pairs to the new E & D side connections.

This is'nt a 5 minute job,8 days is very reasonable.

magicuk

macman wrote: »

Why didn't you just leave the BT line on and migrate the broadband over? That way you'd have had no break in service.

she was in contract on the phone and it was in her name so id rather go out diff ways and from now on everything in my name, well il give them a call tom and see if i can get any sence from a uk call centre but i was hoping someone connected to bt may be able to look into things! il let people know!

BT_company_representative

Hi magicuk, I can help you with this. Please email me your BT order number and a link to this post and I'll look into this for you. Our email address is in our public profile.

Regards Rodney