Retailer trying to charge £150 more than online price

more_money_for_me

I would just put in writing my case that the goods were sent in unbroken condition, and that I didn't accept responsibility for the damage. I would ask them to stop demanding money from me and send it recorded delivery. If they think they have a strong legal case for demanding the sum stated they will start court proceedings which you will be able to challenge. I find it highly unlikely that they will bother to take this route, as it will cost time and money with little chance of success.

kiddy_guy

Ask them to prove it wasn't their carrier who damaged it in Transit ! I'd love to see them justify that!

marvic31

This is a long shot, but did you notice if the courier had other items in his van?

He could have been driving like a looney, taking a corner too fast and something else dropped onto the tv box.

Some couriers dont take responsibility for anything.

bazster

Lostockkid wrote: »

Should have siad above - it does not bother me the loss of £150 accepted it is just I can't see why the retailer shoudl invoice me that for a TV they sell at £699 to any other punter!

Ah yes, I see what you mean. All the more reason to tell them to get stuffed. And whilst your are doing so, ask them to provide the evidence that the telly was damaged as a result of poor packing instead of being thrown across the warehouse by the courier company gorillas. I guarantee that they have no such evidence. I also suspect that there was in any case no legal obligation on you to package the thing at all, let alone pack it to a certain standard.

Lostockkid

Thanks for your thoughts. I haven't got to fight it out with the retailer now.

Have to say Toshiba have been excellent in this in the end - took it upon myself to contact them direct.

Within an hour of sending an email they were on the phone to me and within three hours it was all sorted.

Have to say that their customer service is second to none in terms of action.