MBNA/ Santander

savemycash

Hi All, I am looking for info on MBNA/ Santander. I am looking to shuffle cards at the moment for B/T reasons. As my old Abbey/ Santander card has moved over from MBNA to Santander cards as of the 11/01/2010, does this mean that i can now apply for another MBNA card? Any Help much appreciated!

Moggles_2

Yes, provided that you've been issued with a new card with a Santander account number.

Whether this would be your best move depends on which cards (besides Santander/Abbey obviously) you have at the mo or have held recently, also whether you've applied for any unsuccessfully

Moggles_2

P.S. MBNA is a pretty efficient operation, as you know. Santander, OTOH, is anything but. If this is your first brush with the Spanish bank, you may be in for a shock.

When Santander took my Abbey CC account back in-house circa July 2007 from MBNA, customer service deteriorated almost overnight. I've never been so relieved to pay off a CC and close down the account.

From feedback here, not a lot has changed since, unfortunately. We've repeatedly warned of Santander's dire customer service on this board, but it cannot be stressed too often. Unless Santander makes you a BT offer you can't refuse, I'd shift your money to another provider - any provider - ASAP

speedbird1973

Moggles wrote: »

P.S. MBNA is a pretty efficient operation, as you know. Santander, OTOH, is anything but. If this is your first brush with the Spanish bank, you may be in for a shock.

When Santander took my Abbey CC account back in-house circa July 2007 from MBNA, customer service deteriorated almost overnight. I've never been so relieved to pay off a CC and close down the account.

From feedback here, not a lot has changed since, unfortunately. We've repeatedly warned of Santander's dire customer service on this board, but it cannot be stressed too often. Unless Santander makes you a BT offer you can't refuse, I'd shift your money to another provider - any provider - ASAP

I've never had a seconds problem with Santander. Card within a week. Had a couple of questions to customer services, all expertly dealt with. I have a different experience to most!

Moggles_2

speedbird1973 wrote: »

I've never had a seconds problem with Santander. Card within a week. Had a couple of questions to customer services, all expertly dealt with. I have a different experience to most!

Thanks for posting. It's good to know someone's been well looked after.

May I ask whether there's an online secure messaging service now? From feedback here, online services in general are fair to middling, telephone services intermittent to nonexistent.