BT customer service

BT_company_representative

Hey Antispam

Apologies for the lack of response so far, drop me a mail from to the address in my profile can assist further.

Cheers

Stuart

AfterDark

Finally Cracked it, House phone has now been completely cancelled, Not been held to term for the remaining 6-7 months. Aparently I'm gonna get a call on monday from there high level complaints dept to let me know the full amount of overpayments and to discuss a good will gesture (not really care'ing about there gesture, TBH just don't want to have to deal with them again). Was also given a direct dial number for this person incase I "need to call them".

Advice for anyone else having problems with BT, Don't waste time calling the standard helpline, try it once... if you don't get any joy email the chairmans address !

Garetha

AfterDark wrote: »

Advice for anyone else having problems with BT, Don't waste time calling the standard helpline, try it once... if you don't get any joy email the chairmans address !

I can endorse this - I've been trying since December to get BT to sort out an overcharge of £4.50 a month. Many phone calls and emails have produced nothing except for an offensive email which included this:

"Unfortunately I would not be able to refund for charges on your present package as it is up to you to check your bill and advise us well in advance that you have been over charged."

How's that for customer relations?

Today I sent an email to ian.livingston@bt.com and had a reply from him (?) in 3 mins, followed by a phone call a minute later from the Executive Level Complaints Relationship Manager and then another email from her confirming I will get a phone call tomorrow!

edit: But please don't abuse this - try and resolve it normally first - otherwise I feel this facility may be withdrawn.