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Black screen on dell laptop

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elainew
elainew Posts: 889 Forumite
in Techie Stuff
Please can anyone help me
Last night I turned off my dell laptop and it gave me the option of shutting down with windows update . I did this and the computer crashed and wouldnt switch off. I then had to turn the power off to get it to switch off.
Now it wont load up again. It powers up but then goes to a page that says windows didnt shut down properly and gives me the option of starting windows normally, or in safe mode but wont go in either of them and just goes to a grey/black screen.
Have googled advice and nothing working.
Would appreciate any advice.
thanks in anticipation x
TRYING hard to be a good money saver :rolleyes:
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Comments

  • busenbust
    busenbust Posts: 4,782 Forumite
    edited 31 January 2010 at 12:37PM
    What happens when you press F8 OR Inserting your Windows XP installation CD-ROM and booting from CD-ROM :- any possibility of using the Recovery Console and doing a repair install...

    2qvgoyg.jpg
  • elainew
    elainew Posts: 889 Forumite
    Its not XP its vista
    TRYING hard to be a good money saver :rolleyes:
  • busenbust
    busenbust Posts: 4,782 Forumite
    elainew wrote: »
    Its not XP its vista
    So what; similar options available...
  • elainew
    elainew Posts: 889 Forumite
    Oh right --will try that. I havent got a clue hence the reason asking here ;)
    TRYING hard to be a good money saver :rolleyes:
  • busenbust
    busenbust Posts: 4,782 Forumite
    edited 31 January 2010 at 12:53PM
    ...in Vista the recovery console has now been renamed as the System Recovery Options menu - but same principles apply Elaine; boot up with the Vista disc and select the option Repair your computer. Even if you do not have the original Vista disc, try booting up with any recovery disc that Dell may have provided. Or do you have the availability of a recovery partition (once again, on boot-up).

    izospy.jpg
  • elainew
    elainew Posts: 889 Forumite
    Tried the dell disc and would only let me restore by losing everything on hard drive( which i dont want to do). All other options are disabled.
    TRYING hard to be a good money saver :rolleyes:
  • busenbust
    busenbust Posts: 4,782 Forumite
    elainew wrote: »
    Tried the dell disc and would only let me restore by losing everything on hard drive( which i dont want to do). All other options are disabled.
    Precisely, what is the option allowed?
  • elainew
    elainew Posts: 889 Forumite
    give me 2 mins--i'm on pc upstairs shouting down to dh downstairs
    TRYING hard to be a good money saver :rolleyes:
  • busenbust
    busenbust Posts: 4,782 Forumite
    And when you press F8 on boot-up what other options are provided. There should be provided an Advanced Boot Options menu (this is without inserting any disc).
  • elainew
    elainew Posts: 889 Forumite
    pressed repair your computer and it says start up repair could not detect a problem
    TRYING hard to be a good money saver :rolleyes:
This discussion has been closed.
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