NatWest 31 January 2010 at 12:26AM edited 30 November -1 at 1:00AM in Praise, Vent & Warnings 10 replies 1.2K views

Storck

My wife got paid yesterday so as I was sat watching the TV last night I decided to pay all the bills for the month online. One of these was for a new Tesco Credit Card. It took me a couple of attempts to set it up but then it seemed fine. Today whilst at work I noticed a missed call on my mobile with a voicemail message. I listened to the message and NatWest had frozen my account and all access to it via internet or mobile phone banking. To start with I was worried but then rang them and they were just worried that the new payment might have been fraud so had stopped all activity on my account. I answered a few questions and they reactivated my account and said everything should be running properly within 5 minutes, and it was.

Just wanted to say a big thank you to NatWest for their fast service and for covering my back incase it had been fraud. When I got home they had also left a message on my house phone. Wonderful service all round. :j:j:j:j:T:T:T:T

bovysbabe

I have to agree with you.
I once had Natwest call me at work to see if I had spent £475 in Thailand - never been there!! It was fraudulent and they stopped the transaction. Else i would not have seen it for a month then would have to argue it out.

NGlady

My friend who is with Natwest had her card declined on a shopping trip last year, it was because she never normally spends much and was spending lots of small amounts so they was alerted by it. It was embarrising at the time of it getting declined, but the customer support was just so helpful it really compensated for the small amount of embarrisement.
Im with lloyds and to be honest too lazy to mess around with the forms to move. Otherwise I would deffinatly be moving all of my accounts over to Natwest.

missymugwump

I had this with Barclays as I had bought 8 items from different web sites in one day
I usually only use my pre paid card for online

So well done Barclays too :beer:

TheSaint_2

This is common to the RBS group. I have a tesco credit card (was RBS until recently), they have called me a few times over the years to verify transaction, and have once caught legitimate fraud before I did - and I log on to my account nearly EVERY day!

Fantastic service! They posted me a new card and I had it the next day, refunded all the transactions and best of all - no forms to fill in.

Helix

NGlady wrote: »

My friend who is with Natwest had her card declined on a shopping trip last year, it was because she never normally spends much and was spending lots of small amounts so they was alerted by it. It was embarrising at the time of it getting declined, but the customer support was just so helpful it really compensated for the small amount of embarrisement.
Im with lloyds and to be honest too lazy to mess around with the forms to move. Otherwise I would deffinatly be moving all of my accounts over to Natwest.

Lloyds TSB block cards as well but they use it as an excuse to try and get you to sign up to a credit card. I couldn't believe it, phoned up to find out why all my transactions were getting blocked but before they would put me through to the fraud department they tried to flog me a credit card.

Kite2010

My Halifax credit card hates Tesco Direct which gets annoying when I want to buy something from them which I don't want to pay for at the time

Makeandsave

I have had phone calls from RBS and Tescos about spends i have made on the internet.

Storck

Suppose it shows how much security there is in the background.

One of my friends went down to London the other for a TV awards ceremony and didn't take a suit with him, he is useless though. So he needed to go a buy one. He tried putting it on his HSBC credit card and it was declined. His mum, who looks after his finances, got a call checking that it was a correct transaction. As soon as she said yes they told her to let him know to retry it and it went straight through.

welshsue

I currently bank with co op but have just signed up to Natwest and will be closing my co op account.

I went online and used their live help and it was superb. As I was filling in the form online, I could also speak to someone via the pc to answer any queries I had (very useful as I am disabled and on disability benefits).
The form was very straight forward, took less than half and hour to do online, the pack came through in a couple of days, which I just had to sign and send back. Just waiting for the account details now. They will even handle the transfer of all my direct debits, standing orders etc from the co op to them.

For anyone wanting to change accounts, I can highly recommend doing it online.

hoyles10

I always used to bank with Natwest and had a couple of transactions blocked why I was trying to spend money abroad which I was annoyed with at the time but a quick phone call and it was sorted.

But before I was married and still living at home and my girlfriend (now my wife) was still living with her parents. We decided to open a joint account with Natwest to start putting some money away for when we did get married that we both had access to. My paperwork was sent to my house and her paperwork was sent to her house for us to sign. She sent her paperwork back straight away but I was working down south for a couple of weeks when my paperwork arrived so I hadn't signed it. A few things happened and I forgot all about the paperwork as it wasn't top of my list of priorities at that time so never sent my signed paperwork off. A couple of weeks later I got a card, chequebook etc through, so despite the fact I hadn't signed any paperwork an account had been opened with my name on it which I found a bit dodgy and was surprised how easy it was for someone to open an account for me without me signing anything or confirming any details.