Dead Grannys don't change consumer law!!!!

djb215

Hi all, felt I had to come on here and have a little rant for a change.

I've had a rather long day on Customer Services, and 3 times today I've had people trying to return faulty goods without any form of proof of purchase, and the excuse being the recently deceased granny/family friend/mother in law bought it from Argos (apparantly...) and they have no way of getting it.

I have every sympathy for people who have recently lossed loved ones for whatever reason, but i'm afraid sympathy can't be extended to overriding consumer law.

What gets me is often I get people who come to my desk and start telling me the whole sob story before they say what's wrong with the item. When I said that I was sorry for the loss but we do need a proof of purchase and that I can't do anything otherwise, they leave and say "thanks for nothing" - sorry but if I bend the rules for you just because the person who has the receipt died means I would have to bend the rules for everyone even if all their relatives are all alive and bouncing about - and how do you know they bought it at Argos anyway??

So my fellow readers! All I would say is that i'm sorry your relative/friend has died but consumer law doesn't change!!

Rant over, have a nice evening

princessl84

I feel sorry for you

spike7451

When I was working for Sky BBand,I once had a Mr Ali phone me up as his Sky BBand would'nt work...After wasting 10-20 minutes checking the line,I got a DSL error on the line so I asked him to unplug the broadband for 24hrs to see if that would clear the session.
"But then I cant use the internet" says Mr Ali...
"You cant anyway" says I..
"Yes I can" he replies "If I reconnect my AOL"
So I do a tag check on his line & yup,it's showing as his ISP.........AOL!!
So it turns out he has'nt cancelled AOL & given Sky his MAC code but Sky sent out the router anyway.
I check with BT,Nope no cease showing on his AOL.
So I informed him he needed to cancel his AOL,get his MAC & give it to Sky ect ect,ensured he understood fully (he spoke perfect English btw) closed the fault ticket.....
Next day,he was back!!!
"My Sky BBand still wont work but my AOL still does!!

AARRGGHHH!!!!!!!!!.....................

wuckfit

<facepalm>

I feel your pain

johnsons_baby

Oh dear!

I have every sympathy for you.

Just come back from Tesco, getting the OH some Creme Eggs. A man there was having a go at the checkout lady because they'd run out of bags convo went something like

Man: Can I have a bag please?
Checkout Lady: I'm sorry, we're all out of bags tonight I'm afraid.
Man: I NEED a bag (he had 4 items)
C: I'm sorry but we honestly don't have any, we've actually been giving away bags for life free tonight.
M: Why can't I have one of those then
C: We don't have any left, I'm very sorry.
M: How am I going to carry my shopping to the car?
C: If you have trouble, I can get someone to help you.
M: That's no good, how am I supposed to get it out of the car?

At that point I think he gave up speaking to the cashier and was wittering under his breath, I stress he only had about 4 items, a chicken, newpaper and some pet food but he was so rude in how he was talking to the cashier and after he'd paid, he grabbed his shopping and flounced out.

Don't think I could do a job in customer services, I have NO patience!

Have a good rest of the weekend (Hope you're not working OP)

Edinburghlass_2

*double checks I have the receipt for the broken kettle I'm returning tomorrow*

Intastella

djb215 wrote: »

Hi all, felt I had to come on here and have a little rant for a change.

I've had a rather long day on Customer Services, and 3 times today I've had people trying to return faulty goods without any form of proof of purchase, and the excuse being the recently deceased granny/family friend/mother in law bought it from Argos (apparantly...) and they have no way of getting it.

I have every sympathy for people who have recently lossed loved ones for whatever reason, but i'm afraid sympathy can't be extended to overriding consumer law.

What gets me is often I get people who come to my desk and start telling me the whole sob story before they say what's wrong with the item. When I said that I was sorry for the loss but we do need a proof of purchase and that I can't do anything otherwise, they leave and say "thanks for nothing" - sorry but if I bend the rules for you just because the person who has the receipt died means I would have to bend the rules for everyone even if all their relatives are all alive and bouncing about - and how do you know they bought it at Argos anyway??

So my fellow readers! All I would say is that i'm sorry your relative/friend has died but consumer law doesn't change!!

Rant over, have a nice evening

I thought that you didn't need a receipt for faulty goods under consumer law? Might be company policy, but not law (from what i've read anyway)

djb215

Intastella wrote: »

I thought that you didn't need a receipt for faulty goods under consumer law? Might be company policy, but not law (from what i've read anyway)

No you're right, the key bit that I said was they didn't have any proof of purchase, so just brought in the item (a scooter!) with no bank statement/receipt/whatever and just expected me to give them a refund!

Intastella

djb215 wrote: »

No you're right, the key bit that I said was they didn't have any proof of purchase, so just brought in the item (a scooter!) with no bank statement/receipt/whatever and just expected me to give them a refund!

Hope the granny didn't kark it pulling wheelies! :rotfl:

In that case, aren't they just supposed to be issued with a credit note rather than money? Assuming the item isn't obviously trashed that is. Or would Argos be on your case for doing that? (I can imagine them being, even if it is the law)

thebaroness

I've worked in customer service so I know how annoying stuff like that can be. Not sure if this will make you feel any better but thought i'd comment that not all argos employees are as vigilant as you. My mother bought a portable cd player from argos. About a year after she bought it she decided to listen to it while redecorating and managed to get paint on/in it and funnily enough it stopped working. She took it back to Argos without a receipt and without even bothering to clean the paint off and they gave her a brand new one! I still can't believe it.

djb215

Intastella wrote: »

Hope the granny didn't kark it pulling wheelies! :rotfl:

In that case, aren't they just supposed to be issued with a credit note rather than money? Assuming the item isn't obviously trashed that is. Or would Argos be on your case for doing that? (I can imagine them being, even if it is the law)

:rotfl:that would be a marvellous trick by jumping out of the coffin!!


No, in any case credit notes don't have to be provided. If they had the box for the item with the cat number still on it, and it wasn't too costly then (up to store discretion) a replacement/lowest selling price could be offered, but unless the customer can provide a proof of purchase the store/retailer doesn't have to do anything.

If you Google the Sale of Goods Act 1979 it tell you everyfink you need to know! Happy scooting!