Evans halshaw problem

lazcivic

what a nightmare.

just bought a peugeot from mansfield peugeot and as a warning to others. dont!!!!

i live about 4 hours away so thought i would buy from them for peace of mind. we agreed on a price and a free set of mats.

car turned up with the following problems:

1. no mats
2. no handbook
3. big scratch above drivers wheel arch
4. dirty inside and outside
5. electric mirrors not working
6. airbag warning light on.
7. they also registered the car in my name and not my wifes although i told them it was for my wife and the insurance cert i gave them to tax it was in my wifes name.

In the last 5 days i have sent 3 emails and called twice a day. every time i call surisingly the manager is not available but then does nto return my call. every email is met with silence.

Not sure where to go from here as normally you would complain to the manager but if he or anyone wont speak to you and they are 4 hours away it leaves me fighting a nightmare.

I will speak to trading standards. trying to find any details for their head office is also a nightmare. their telehone number is a dead line which is v frustrating.

Apart form asking for help from anyone with any insight to this i would ask you all to stay well clear form a bunch of stealers who have basically taken my money and run. all this form a suposedly big company.

Any help or ideas welcome please.

thanks in advance.

please dont use them though. please :mad:

Mimi_Arc_en_ciel

why did you accept the car if you wasnt happy with it? surely you would have had to sign for it?

lazcivic

notes were made on the handover forms detailing all the problems and also i spoke to the guy there and then who agreed to do it all. this was also detailed on the forms that he was agreeing to do them all also.

sagalout1954

Might a good start be a recorded delivery letter with a copy of the form you've signed detailing all the faults where repairs were agreed, give a reasonable deadline for repairs and use the words "time is off the essence". Might buy you a little time while you research other avenues for forcing the issue further - Trading Standards is your first port of call I reckon.

A search on here will bring up other Evans Halshaw problems so some of your questions might be answered in those threads.

As for registering it in the wrong name, that happened to me years ago, I test drove the car, dealt with the salesman, wrote and signed the cheque paying for it - yet they still put it in hubby's name! I did change it but it made the car registration seem like it'd had 1 more owner than it actually had.

Mimi_Arc_en_ciel

lazcivic wrote: »

notes were made on the handover forms detailing all the problems and also i spoke to the guy there and then who agreed to do it all. this was also detailed on the forms that he was agreeing to do them all also.

He was just a delivery driver and shouldnt agree to do anything, he probably just wanted to get home if he had to drive 4 hours back . .

the old saying "a verbal agreement is not worth the paper it is not written on" springs to mind

Sorry i cant offer much help - hopefully there will be a way around it tho

Takoda

Doesn't help the OP but whenever I am considering a major purchase from a 'new to me# supplier I always search on here and Google and anywhere else I can think of. The worst ones have a heap of complaints. I'd have bought windows from Everest if it wasn't for MSE!

parkmalco

your mats and handbook are probably on ebay now as we speak.
i bought a second hand renault from the doncaster evans halshaw.when i viewed the car it was pre valet it had original renault mats handbook and the alloy wheel centre hubcaps.when i had picked it up it was missing these including one of the keys which was replaced with a similar non working key for a different car.
unfortunatley monies were handed over and paperwork signed before finding these faults.
they said they were the keys supplied with the car.funny how they always picked the working key for test drives and getting it valeted.
no sorrys just tough luck and get over it.

rustyboy21

Think the mats would have well been sold by now, ithe thread is from 12 months ago !

parkmalco

hahaha i just glanced at the date when writing this post not looking at the year just the month.