O2 landline?

avantra

We bought a house and moving in March, the house will need to be reconnected to the phone network (it had a BT line till September last year).

We are moving just few streets away so will stay with our current phone number.

At the moment with BT E+W + land line rental + Broadband option 3 which is way too expensive.

We have an O2 mobile so can at list scrap option 3 for O2 standard BB for £0/year if we go via Quidco. But what about the landline? if we move to a new place and want to take advantage of the new O2 landline + BB deal? will O2 get Openreach to connect us? and if so how much will it cost?

Called BT but they were useless and O2 say we should contact them just before we move.

ACDeag

avantra wrote: »

We bought a house and moving in March, the house will need to be reconnected to the phone network (it had a BT line till September last year).

We are moving just few streets away so will stay with our current phone number.

At the moment with BT E+W + land line rental + Broadband option 3 which is way too expensive.

We have an O2 mobile so can at list scrap option 3 for O2 standard BB for £0/year if we go via Quidco. But what about the landline? if we move to a new place and want to take advantage of the new O2 landline + BB deal? will O2 get Openreach to connect us? and if so how much will it cost?

Called BT but they were useless and O2 say we should contact them just before we move.

I think I read soemwhere that O2 will not initially be installing new lines, so you have to have a BT line to switch to them.

If you move house then you will be starting a new 12 month contract with BT and so could not move line rental to O2 (broadband would be no problem).

avantra

I suspected that this is the case, BT will use the reconnection to tie us in for another year. I never understood why people that reconnect an idle point have to pay so much. It can be £120 + one year contract unless they can scrap the connection charge.

At list it will save us £300 in the first year by moving to O2 BB:T

Astec

Go with the post office initially. I used the PO to connect last week, no connection charge and no contract. Once o2 home phone starts I'll switch it to them.

avantra

Thanks , but what do you mean go with the PO?
Can I book a line reconnection via the PO? will it cost me?

utilitybroker

avantra wrote: »

Thanks , but what do you mean go with the PO?
Can I book a line reconnection via the PO? will it cost me?

The Post Office will normally charge you £110 to have the phone (re)connected if their is no existing dial tone, but they dont have a minimum term on their phone line rental.

http://www.postoffice.co.uk/portal/po/content1?catId=68600711&mediaId=19300217

Astec

When I moved in I had a dial tone but couldn't make or receive calls. Rang the PO and set up over the phone. Didn't have a connection fee, but they should advise you when you call if you'll be charged.

Btw, they also do a recommend a friend scheme, £10 each iirc.

Antispam

When I moved 3 years ago to another address just up road from my own one. Had Ontel for CPS and Bt for line rental. I wanted new house with my old phone number, no charge but BT being BT useless messed it up. They asked me when I wanted new phone to start date/time which I gave them

When we moved to new house the older number worked but got cut off during day but BT being useless didnt reconnect that number for a week

Despite repeated calls they were adamant the new number worked, it didnt. BT came round, had to go down road and into street BT green box to fix it

No apologise, no refund of calls to BT I made to complain despite them saying they will refund £9 on calls just to them