help and advice

-Kate-_5

Hi

My parents and family (party of 6) booked a 5*holiday to egypt with blueseaholidays they were traveling out on the 13th of jan 2010, there flight out was at 9.15 they delayed the flight out until 11.10 then told them it was canceled no one on the easyjet stand at gatwick would talk to them all they did was hand them a sheet of paper with a web address and a number to call. i thought the first port of all would be to speak to blueseaholidays, they told me that they could move there flight to the sat the 16th jan and come back on the wens the 20th which means they would have got 3-4days out there at the most, which i didnt think was fair as they had payed for 8days out there.

i then made a phone call to easyjet at 35p per min, they took 40mins to answer after putting me on hold, lucky enough i got through to a really helpfully lady and she said it was fine to move the flights to sat the 16th and sat the 23rd, i also phoned the hotel out in egypt, they were happy to move the accomdation to the 16th-23rd all they needed was conformation from blueseaholidays. i got in contact with blueseaholidays the next morning letting them know what had happened they have charged them £80 per couple (£360) for this conformation i find this very unreasonable when i spent all the time moving there holiday and all they had to do was send a conformation email to the hotel.

after them arriving out in egypt they get there rooms, there rooms are filthy, dust around the lights, in the wardrobs and in the cupbords, the sheets on the beds are filthy and the fidge dont work. the cleaner changed the sheets on the bed and the fridge, that evening they find out they are opposite the evening entertainment and how loud the music was this was vibrating the room till gone 2.30 in the morning, they complained in the morning and was all moved to three new rooms, this taking another day from there holiday. the next rooms they was moved to one of the air con units wasnt working bu obviously they didnt want to waste another day of there holiday moving again. later that evening they had the worse weather out there in 25years and the whole complex and there rooms got flooded by the rain. all of them experienced tummy upsets from the food, they found out the hotel they was staying in wasnt a 5*hotel it was infact a 3*hotel. The holiday was not as it was advertised.

How do we go about cpmplaining , and are they entiteled to any compensation, any hel and and advice would be helpful, so thanks in advance

-Kate-_5

anyone????

delwynshd

first of all its not the fault of blueseaholidays in terms of easyjet cancelling the flights i suppose this was to do with the snow

I dont understand why they have charged you 360. It may be because the hotel rooms were booked from the original date of travel so the hotel supplier has charged for loss of rooms for them first few days you were not there.

I would send them a letter detailing your complaint about the hotel and see if you get anything back, in terms of the hotel being rubbish.

With sharm there are lots of 5 star hotels that are really bad did you not check the revies online about it first?

I dont think your gonna get anything back myself though

Del