Studio/Express Gifts - warning

ailz95

I've overpaid Studio by £40 - the goods I ordered never turned up - but I was told I had to pay each month as they had 6 weeks to deliver the goods and they would slap me with a £12 late payment fee if I didn't pay them. I ended up filling in a dispute form and had paid 2 months by the time they agreed that the goods were lost.
They agree that I'm £40 in credit, but insist that I send proof that I paid the money - how stupid is that - I have to get receipts with 'a valid bank cashiers stamp which clearly show the amount and date the payment was made'. I tried explaining that as a wheelchair user it would be difficult, but apparently it is Customer Care policy. I spoke to someone in accounts who agreed that it was stupid, but couldn't do anything about it. As I paid through the bank online I would have to go into Manchester to sort it out - I tried over the phone but they can't help.

Anyway I've given in and have placed an order for the £40 - and then I will be closing my account with them. It actually looks as though it will leave 1p credit - so I won't be clkosing my account, just leaving it there to irritate.

charliepink_2

I am a new customer with Studio and ordered some trainers a couple of weeks back. When i got my statement i noticed that they had already charged me for them even though i had not received them! My other catalogue do not do this until i have had my goods.

I had to send the trainers back but will take a month to come off my statement. I find them very confusing.

I am going to pay up my account and not use it again. Hope you get things sorted x