Cancelling BT if their price changes make a material difference to you.

iblametheparents

Success! After the reply to my earlier email (see above) I sent the following:

"Thank you for your email. Unfortunately I was not providing feedback but
requesting termination of my 12 month contract with immediate effect (in
light of you changing your terms and conditions as of 1st April 2010) and
requesting it be reverted to the standard (not committing to 12 months) BT
contract with immediate effect.

Please :

1. Terminate my Unlimited Weekend plan 12 month contract without charge in
accordance with your T&Cs 45 to 48 as of 31/3/2010 due the fact that as of
1st April 2010 I will be materially disadvantaged by your contract change.
2. Change my contract to the Unlimited Weekend Plan with no 12 month
contract with immediate effect.
3. Confirm that you have registered my request for points 1 and 2 and will
act on it.
4. Confirm how much notice I need to give to leave BT once this has been
carried out."

Here was my reply:

"Thank you for your email dated 04/02/10 regarding the calling plan on your BT account.

I am sorry that you had to contact me again regarding the cancellation of 12 month contract on your account.

I can confirm that you have Unlimited Weekend Plan which is in contract until 31/08/10; and it is not possible to remove the contract as the system will not allow. However, I have updated a note on your account to place the deactivation order without the cancellation charges. The reference number for this updated note is VOL011-************* and I assure you that we will not apply the cancellation charges. I request you to refer this number when you wish to deactivate your BT account. I also confirm that you have to provide 14 days notice period to deactivate the BT account."

It can be done! I was in a 12 month contract on the Weekend plan because I moved house last August and when you move home they put you in another 12 month contract, how cheeky is that?!

Tripledrop

Great news!

What email address did you send this email to? (and what postal address could I also use?)

Also, what happens if I am also in contract with them for broadband and vision? Would I be out of contract with these too?

Thanks