dunstonh wrote: »
You clearly missed the point that the big firms are going to be there by default because they do the most transactions and have the most staff. That doesnt make them bad.
A bank with 50,000 staff just needs a complaints ratio per staff member of 1% to hit the 500 mark. Whereas a firm with 20 staff would need a complaints ratio of 2500% to hit the 500 mark. How is that fair and how is it beneficial to the consumer? Wouldnt you prefer to use a firm with a 1% failure rate than a 2500% failure rate?
You almost know that the the name and shame list is going to be full of most the banks and possibly 1 IFA network purely on the basis of scale. Not because of quality or lack of quality
I would go further and say any firm NOT getting 500 complaints would be surprising. I would be shocked if not every single one of the major companies are not on the statistics since they would have to.
Can I ask for an example of a company that you would say is classed as having very few employees because I am struggling with that point?
dunstonh wrote: »
Exactly. They are going to be there by default because of their size.
Those I would not expect to see starting with smaller and working up (in no accurate order):
brokers, mortgage advisers, IFAs (non networked ones). Quote comparison sites, smaller focused insurers and product providers (i.e. annuity providers, fund supermarkets or friendly societies), smaller building societies etc
They are all going to be too small to generate 500 complaints. However, that doesnt make the level of complaints they do get better than a firm far bigger than them that gets more.
But surely those firms would be included in the yearly stats so allowing people who really want to know, to find out those details anyway regardless of whether larger firms are publishing them twice a year.
ou just need to look at the kind of generic templates you get in response to most complaints.
Tesco are huge and don't attract many complaints.
Alpine_Star wrote: »
People are quite capable of figuring out scales for themselves and drawing their own conclusions.
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