Wireless Printer Installation - fatal error

Valli

Help please!

My son has a laptop so we bought him a printer and I cannot install it.

I have tried with the disc; I have downloaded the driver from the HP site

It's a HP F 4580 printer.

The message I keep getting is Fatal Error then it tells me to go to the website where I need to look for infor on MSIBufferChm

but I can't find anything there.

Would appreciate tips/advice

busenbust

Valli wrote: »

Help please!

My son has a laptop so we bought him a printer and I cannot install it.

I have tried with the disc; I have downloaded the driver from the HP site

It's a HP F 4580 printer.

The message I keep getting is Fatal Error then it tells me to go to the website where I need to look for infor on MSIBufferChm

but I can't find anything there.

Would appreciate tips/advice

Which Operating System? If it's Windows 7, are you attempting to download specifically the requisite Windows 7 printer drivers? You mention "the website": which website? HP?

Valli

Hi hun

yes the HP website.

I initially tried the install from the CD then I have downloaded the one from HP AFAIK

It's on Windows VISTA btw
(I did spot that bit) and got the correct driver.

I got the same error message both after the CD and the dowloaded driver BTW - exactly the same but can find no reference to it on the HP site.

Sunnyday

There are two fixes here http://www.fixya.com/support/t2958981-repair_msi_bufferchm_fault

I think that i would try the second one first.

HTH

SD

johnny22clare

fully uninstall all printer softwarez and drivers reboot windows download ccleaner its free run the cleaner and regestary fix go to hp website find softwarez specifically for your model printer DONT just download and install right click and save as to your desk top exit all programs go to desktop double click on file you downloaded follow instructions on screen and dont connect printer to pc until prompted to do so its a mistake alot of people make when installing drivers one of the main causes of issues hope this helps will follow this thread

busenbust

johnny22clare wrote: »

fully uninstall all printer softwarez and drivers reboot windows download ccleaner its free run the cleaner and regestary fix go to hp website find softwarez specifically for your model printer DONT just download and install right click and save as to your desk top exit all programs go to desktop double click on file you downloaded follow instructions on screen and dont connect printer to pc until prompted to do so its a mistake alot of people make when installing drivers one of the main causes of issues hope this helps will follow this thread

:shocked: :rotfl:

I'm breathless

And welcome to MSE Johnny :hello:

Valli

johnny22clare wrote: »

fully uninstall all printer softwarez and drivers reboot windows download ccleaner its free run the cleaner and regestary fix go to hp website find softwarez specifically for your model printer DONT just download and install right click and save as to your desk top exit all programs go to desktop double click on file you downloaded follow instructions on screen and dont connect printer to pc until prompted to do so its a mistake alot of people make when installing drivers one of the main causes of issues hope this helps will follow this thread

the highlighted bit I have done

still failed

I'll have a bash at the cleaner registry bit a bit later...
to do then...

fully uninstall all printer software
reboot windows
download ccleaner
run the cleaner and regestary fix

Valli

Sunnyday wrote: »

There are two fixes here http://www.fixya.com/support/t2958981-repair_msi_bufferchm_fault

I think that i would try the second one first.

HTH

SD

I did
it didn't
but ta