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Seagate hard drive failure in HP PC from Staples
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HP are known over many years to be boneheaded about this issue. I remember a similar issue dating back to about 1986. Generally, the policy of wiping customers data is actually sensible, but just once in a while where customer data is acknowledged to be the problem, they cannot cope.
I do not know what the answer is. I think you need to show both sides what the other are saying. But if you do get anywhere with it, don't send the hard-drive to HP inside the computer. Despite what you may be promised, they will do their damndest to wipe it as I understand it, because this procedure is so deeply etched into them. I would hope for a situation where you send the base unit to HP and the HD to Seagate and the hard drive comes back to you.Hi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam0
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