Can i Return an Item bought from homebase website?

Vinodpatel

HI, i brought a scale from homebase.co.uk and i had to pay £5.95 for the delivery charge and now i dont really like the product and would like to return it. My question is since i have obviously opened the box to check the contents and the product and have tried out the scale will i be allowed to return it or do they only accept unopened items for returns. Also will they refund me the delivery charges as well and how do i go about returning the scale for a full refund.

Vinod

dmg24

What did Homebase say when you asked them this question?

djb215

You need to go back in to store and let the advisor see the condition of the item. When did you buy the scales?

Doubt you'll get delivery charge back.

4743hudsonj

You can get a refund under the distance selling regs providing you notify them within 7 working days from the day after delivery. As long as the scales are in perfect condition (and i mean flawless). You will be able to recoup the money paid for the item and your original delivery. Depending on the T&Cs you may or may not be able to recover RETURN postage too, they are allowed to get you to pay for this either up front or by deducting it from your refund (depending how return delivery is arranged)

mad-mark_2

Spot on 4743hudsonj (erm, apart from the slight typo: aloud -> allowed ;-)

If the item is still in a condition that can still be resold, and you let them know that you wish to return under the distance selling regulations within the time limit 4743hudsonj says, you should be able to post the item back to them (typically at your expense) but then get a refund for the full amount you originally paid.

Let this forum know if they try to deduct your original £5.95 postage costs from the refund. Coz that would be bad of them...

neilmcl

mad-mark wrote: »

If the item is still in a condition that can still be resold

TBH that's a little misleading, there is no stipulation that the item has be able to be resold, or in a "new" condition or in the original packaging. The consumer only has a duty to take reasonable care of the item whilst in their possession, in fact they can return the item without any original packaging if they wish, with the exception of certain items that require sealed packaging due to hygiene reasons.

How can I resell the goods as new if they have been opened and tested by the customer?

3.59

The DSRs do not provide any general exception to the right to cancel on this point. Unless one of the specific exceptions referred to above at paragraph 3.38 applies, consumers can exercise their right to cancel a contract and return the goods to you. The DSRs do not link cancellation rights with a supplier’s ability to resell items as new.

4743hudsonj

neilmcl wrote: »

TBH that's a little misleading, there is no stipulation that the item has be able to be resold, or in a "new" condition or in the original packaging. The consumer only has a duty to take reasonable care of the item whilst in their possession, in fact they can return the item without any original packaging if they wish, with the exception of certain items that require sealed packaging due to hygiene reasons.


[/LEFT]

And most would consider reasonable care to mean sending in perfect resalable condition. Otherwise DSR would be a little unfair on businesses.

mad-mark wrote:

Spot on 4743hudsonj (erm, apart from the slight typo: aloud -> allowed ;-)

Cheers and Oops! silly typo. That's worse than the old "i brought...." followed by the inevitable "where did you bring it from?"

I feel ashamed haha!

Mark_Hewitt

djb215 wrote: »

You need to go back in to store and let the advisor see the condition of the item. When did you buy the scales?

Doubt you'll get delivery charge back.

The OP said they bought it from homebase.co.uk, i.e. their website, not a store.

Under the DSR you are entitled to the full cost of the item AND the delivery charge to be returned to you. You may have to cover the cost of returning the item to the seller.

It doesn't matter either if you've paid for next day delivery etc. I've returned items to expansys where I've paid £20 for delivery but they've refunded it. :T

The_Pedant

Under the DSR you are entitled to the full cost of the item AND the delivery charge to be returned to you

Bzzzt! wrong answer. I refer you to 4743hudsonj's post #4. It depends what their T&C's state.

pendulum

The_Pedant wrote: »

Bzzzt! wrong answer. I refer you to 4743hudsonj's post #4. It depends what their T&C's state.

Epic fail. 4743hudsonj and the person you were trying to correct were both in agreement with each other regarding return of the original postage. You have misunderstood.

4743hudsonj

The_Pedant wrote: »

Bzzzt! wrong answer. I refer you to 4743hudsonj's post #4. It depends what their T&C's state.

Like said were all in agreement. Original postage (from them to you) MUST be refunded no matter what their T&C's stipulate.

The postage back (from you to them) depends entirely on the terms and conditions. (if they dont state you are liable then you can claim this back too.)