NatWest Bank charge

highroyds

Hi,

Could anyone give some advice please ??

I've logged onto my bank account today and found out that NatWest have charged me £20. I haven't received any letter informing me that any charges were going to applied to my bank account and far as I know I didn't go over drawn at all.

I telephoned up the bank today and was told that by their records I was over drawn in December 09 but I should have had a letter informing me of the charge that was going to applied for being over drawn by (wait for it) £3 !!

I repeated it back to him "£20 charge for being over drawn by £3 ??" He replied to me stating it was a flat fee for being over drawn.

Is there anything I can do about this charge as I never received any letter like I normally do for charges that are going to be applied ??

Cheers for any advice.

natweststaffmember

Is your statements set to paperless?
Is this your first charge?

highroyds

natweststaffmember wrote: »

Is your statements set to paperless?
Is this your first charge?

My account is set to paperless but I still get the charges sent via the post.

Far as I remember this is my 2nd charge, the first one got taken off.

natweststaffmember

If it is set to paperless then it should appear on your online banking and no statements advising charges should be sent snail mail.