Unhappy Buyer-Advice??

jasons_2

Be grateful for some advice if possible.

Sold a set of car wheels at the weekend on Ebay- bought them for my current car, but decided not to fit as wanted to keep the look of the car 'as standard'.

They've sat in the garage for a while so sold them Sunday to a buyer who was around 140 miles away.- Was surprised as the courier cost was £40 and they would have used at least that in petrol.

Described the condition of the tyres individualy including tread depth etc- all 4 had air in them.

Anyway, they came, they saw, they took them away.

This afternoon I got a text from them saying one wheel was damaged (buckled-unusable) and 2 of the wheels had un-repairable punctures.

I offered imediately to refund him on return of the wheels, but he said that he'd bought 2 new tyres and that they were on his car now.

He then asked (all by text) what I was going to do about it before he left feedback (implying a neg)saying that it had cost him £50 in fuel to collect etc...

I haven't replied back, but I would be grateful for some advice before replying.

I'd have no issue refunding him and even arranging a courier to collect the wheels, but now he seems happy to use them now he's bought 2 new tyres and is happy to drive on a buckled wheel.

Paid cash, so no chance of a chargeback, and if he does raise a SNAD, he'll still have to return them (but he can't as he's put 'new' tyres on them..


Thoughts anyone?

baffcat

jasons wrote: »

Be grateful for some advice if possible.

Sold a set of car wheels at the weekend on Ebay- bought them for my current car, but decided not to fit as wanted to keep the look of the car 'as standard'.

They've sat in the garage for a while so sold them Sunday to a buyer who was around 140 miles away.- Was surprised as the courier cost was £40 and they would have used at least that in petrol.

Described the condition of the tyres individualy including tread depth etc- all 4 had air in them.

Anyway, they came, they saw, they took them away.

This afternoon I got a text from them saying one wheel was damaged (buckled-unusable) and 2 of the wheels had un-repairable punctures.

I offered imediately to refund him on return of the wheels, but he said that he'd bought 2 new tyres and that they were on his car now.

He then asked (all by text) what I was going to do about it before he left feedback (implying a neg)saying that it had cost him £50 in fuel to collect etc...

I haven't replied back, but I would be grateful for some advice before replying.

I'd have no issue refunding him and even arranging a courier to collect the wheels, but now he seems happy to use them now he's bought 2 new tyres and is happy to drive on a buckled wheel.

Paid cash, so no chance of a chargeback, and if he does raise a SNAD, he'll still have to return them (but he can't as he's put 'new' tyres on them..


Thoughts anyone?

So he spent £50 in fuel collecting them. Once he got to yours, didn't he look them over before paying?

Take the neg. He had a chance to inspect when he collected, he seems to want to keep them as he's using them now, you've got the cash.

Once he leaves feedback, leave a factual reply to it and move on.

shelly

I would tell him again that you can do no more than offer a full refund on return/collection of all the wheels.
Leave the ball in his court and see what happens next.
If he does neg you, depending on what he says, reply to his comment (don't leave him feedback, just reply to his that he leaves for you) with something along the lines of.... 'Buyer inspected item when collecting, wasn't happy once home, offered full refund on return which buyer declined'

That might be too many characters but you get the jist.

pinkshoes

I would offer a full refund if he returns the wheels in the original condition, and nothing else.

I'd say he's a chancer looking for some money off, and there was probably nothing wrong with them, otherwise he would have contacted you BEFORE doing anything to them!

If he leaves a neg, then just reply to it calmly underneath stating the facts.