BT not cancelling service when requested

dinglebert

I've been tied to a 12 month anytime service with BT. Got the letter around 3 weeks ago informing me that my 12 months would be renewed at the end of Febuary unless I phoned to cancel it. All well and good. I phoned to cancel the service as I have every intention of jumping to the O2 service.

Checked my online status today and still showing as 12 month contract. This may or may not be correct as technically I'm still within my contact period. Phoned to check only to discover that the first person had done nothing. My contract was still showing as going to be renewed. So I had to go throught the process of having to cancel again. First time I asked just to go onto the anytime monthly, which as I understand it would have been £1 a month more than current payment. This time I was told my only option was the weekend and evening only package as the anytime was no longer available.

So if you think you've cancelled its worth checking they really did it.

Mark_In_Hampshire

Always confirm a cancellation in writing (email will do).

Keep the reply.

If you don't get one, send the email back again every day until you do.

*zippy*

I'm having the same problems with BT, we have two numbers on our phone line as one was used for a business. The buiness was closed about 18 months ago and OH has called several times to cancel the extra number, but its still working and they are charging us. BT representive could you help at all please?

dinglebert

I went back online to check and both calling plans were showing as active at the same time. Then have just gone back and can now see a weekend only plan which is a 12 month tiein. what is wrong with these people?

dinglebert

I phoned to be told that the unlimited weekend plan is not a twelve month tie in despite what it says on the webpage

"All you pay is £11.54 a month line rental on a 12 month minimum term. "

BT_company_representative

Hi Dinglebert

I'd like to take a look into this for you, can you email me at the address in my profile and I will have this investigated for you.

Thanks

Stuart

BT_company_representative

Hello *zippy*

I can have this looked at for you as well drop me an e-mail to the address in my profile with the relevant details and I will have this investigated on your behalf.

Stuart