We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
No BT Connection since 18/12/09
Nuke-BT
Posts: 1 Newbie
After problems with incoming calls for several months, for which we could get no help from BT, our line finally died on 18th December. The fault was established as being outside our property but several engineers didn't know where the box was to mend the cable (there were a couple of inches of snow). Eventually the snow went, an engineer came and took 2 days to find the right box and establish that the cable would have to be dug up. Apparently holes can't be dug if it's snowy, but after the thaw we were promised a dig on 4th Jan. Nothing happened. It snowed again. It thawed. They came and dug a hole. It was in the wrong place. They came back and filled it in but didn't dig one in the right place. Obviously we have now used up our entitlement to hole digging because they haven't been back since. Promises of their imminent arrival have been made but never kept, promises to call back with information are never kept and attempts to escalate our case to higher levels have been fruitless. The day cable comes to this village, I will be waving good bye to BT forever.:( Are there any BT reps around who could get something done?
0
Comments
-
For the older members of the forum :-
Sounds like the old Bernie Cribbens song --- "there I was digging this hole..............0 -
Hi Nuke-BT,
I am sorry to hear of the delay in getting this fault repaired. I would like to take a look at this for you to see what is happening. Please could your drop me an email with your BT account details? Please also include your Forum username. My email address can be found by clicking on my profile. Once I have received those details I will investigate this and reply to you directly.
Cheers
Paddy“Official Company Representative
I am the official company representative of BT. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
Try and get the BT Rep to help because all the engineering has zero to do with BT retail. If you move around it could get MUCH worse.
Once the problem is solved then leave immediately.
If the BT Rep can't help (maybe do it anyway) start to investigate a new line installation. You have to cut your losses sometime.0 -
0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 354K Banking & Borrowing
- 254.3K Reduce Debt & Boost Income
- 455.2K Spending & Discounts
- 247K Work, Benefits & Business
- 603.6K Mortgages, Homes & Bills
- 178.3K Life & Family
- 261.1K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.7K Read-Only Boards