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Very happy with Halifax
Lovetotravel
Posts: 386 Forumite
Thanks to CannyJock I have been refunded around £100 on my Halifax credit card bill.
When I took out the card for balance transfer I was told the DD would start right away, so there was no need to make further payments. However the DD didn't start on time and I was charged a late fee and the 0% deal went upto 21.9%. I asked them if they would reset the rate to 0% as I felt it was not my fault and they said no.
I'm doing an overhaul of my finances at the moment and posted in the credit cards forum. The lovely person named above suggested to me to try ringing them to explain and I did.
The lady couldn't have been nicer and when I explained the problem she immediately offered not just to re-adjust the 0%, she refunded the late fee and all the interest paid to date. I'm sorry I didn't get her name to send an email to her bosses now.
So a big thumbs up to Halifax. (and CannyJock). :T:T:T
I am a very happy customer tonight.
When I took out the card for balance transfer I was told the DD would start right away, so there was no need to make further payments. However the DD didn't start on time and I was charged a late fee and the 0% deal went upto 21.9%. I asked them if they would reset the rate to 0% as I felt it was not my fault and they said no.
I'm doing an overhaul of my finances at the moment and posted in the credit cards forum. The lovely person named above suggested to me to try ringing them to explain and I did.
The lady couldn't have been nicer and when I explained the problem she immediately offered not just to re-adjust the 0%, she refunded the late fee and all the interest paid to date. I'm sorry I didn't get her name to send an email to her bosses now.
So a big thumbs up to Halifax. (and CannyJock). :T:T:T
I am a very happy customer tonight.
0
Comments
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Congrats
If you wanted to send an email - you can as the Halifax system is set so that the minute you go into an account there is a "footprint" with the users details so they will be able to trace her. It is always nice to have a compliment:beer:0 -
I'm looking on the website now, but I can't find an email address...
Typical!!0
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