Warning John Lewis Liverpool One

smk77

liverpoolste wrote: »

Hi,

Sorry to hear about that - I can understand exactly why your blood is boiling... :mad:

I like you would insist on a brand new replacement as you bought it in good faith to do it's function for a satisfactory amount of time NOT TO need repairing, thus making it feel like a 2nd hand appliance - a day after delivery!

Trading Standards in Liverpool are great though and do advise us well

I would as you've already mentioned seek a replacement AND recompense for spoiled food stuffs AND even a discretionary gift voucher for the sheer frustration/inconvenience of the whole episode.

Write to the department manager, store manager and head office.....

Good luck :cool:

Stephen

agreed with the compensation / gift for spoiled food/inconvenience etc. However, unfortunately, there is no way to get 100% of products perfectly built and delivered.

As Nilrem these products will come from a warehouse and a replacement may not be available.

The thing with a replacement is that it may not work either..If an engineer comes out to fix the faulty one then he won't leave until it's fixed.

Anyway, I thought that all stores worked this way so this isn't a John Lewis only policy.

If the OP paid by credit card how about taking it up with the credit card company?

truthman007

Noone would want to buy a repair one, after few days/years again the faulty one break, ask them to take back and give a new one

stebiz

kat21 wrote: »

but then, I know my rights
katrina

Then you will of course know that if after collecting it, no fault was found, a retailer could charge you for any out of pocket expenses.

I can't see what all the fuss is about??

jdturk

even after such a short space of time your rights are a repair/replacement or refund at the discretion of the retailer

Most companies would just swap it over straight away.

You say the 'once' had a good reputation, as far as I know they still have a good reputation....you just had a bad experience.

Best advice for you on this message is for any 0870 numbers use

www.saynoto0870.co.uk