Time period to return faulty goods

italiastar

Can someone please advise me. I bought a pair of branded jeans from a major retailer in May last year. I didn't wear them until Boxing Day (took the tags off then) I noticed that the zip was broken, so returned them to the store. The person agreed that they were faulty and was happy to replace them, however when she found out that the price had now increased by £7, she expected me to pay the difference. I refused on the basis, that firstly I was happier with the fit of the original ones and secondly could not see why I should pay more for identical jeans. By the way, I did not buy them in a sale originally, that was the original selling price. Her issue was that I was outside their 30 day period to return goods - however I pointed out that this 30 day period was in addition to my statuary rights and in any case I couldn't see how the 30 day period would have made any difference if they had increased the price within that period. Her problem was the time period from buying the Jeans to returning them, however, even If I'd worn them, couldn't I have returned them if the zip broke?

Can some one please tell me where I stand (apart from in a pair of jeans with a broken zip )

Cool_Username

I've found from experience that in any situation where you're returning faulty goods it's always best to simply ask for the duty manager at the start of the conversation - people working on the tills will generally try and fob you off or simply don't have the necessary knowledge to deal with the problem properly.

I took a pair of trousers back to Go Outdoors a couple of weeks back with a broken belt buckle - the person on the tills jabbered on about me needing a reciept blah blah blah - I eventually had the duty manager called to the checkout who exchanged the item without a problem.

Anyway back to your problem - who did you deal with in the shop?

italiastar

Thank you - The first person I dealt with was the person on the returns desk -she actually was Ok and understanding, but following what she'd been told. I then asked to speak to the Duty Manager - she was the obstructive one. By the way, I did have the reciept, but unfortunately not the tags as I'd thrown them in our woodburner. I appreciate that they'll get people trying it on, but you could see that these were brand new still.

Esqui

If they're replacing like-for-like, then you shouldn't pay any more. Nor should you get anything back if they'd gone down in price.

italiastar

Esqui wrote: »

If they're replacing like-for-like, then you shouldn't pay any more. Nor should you get anything back if they'd gone down in price.

Thank you - you made a very valid point there - they wouldn't give you the difference if the price went down (and I wouldn't expect it), so why should they expect me to pay more?

Cool_Username

If you had to joy out of the manager ask her how to contact their customer services department - you may scare her into action you never know.

I took a pair of my daughters school shoes back to New Look the other day that had split on the bottom - bought them a few months ago, didn't have a reciept but they still changed them for a different pair - more expensive but reduced the price so I had nothing to pay. Happy days!