Gas supply - No idea who!

pinarelloman

We have been in our property for 3 yrs and we are yet to pay for the gas we are using. We have tried to find out who is the supplier but honestly got stuck at every turn. As it turns out we have not paid for gas at all.

Question is... what do we do? Do we wait for the supplier to ring us? Do we try again and hope to find them?

We are happy to pay for the gas and I am expecting to pay for some back payment which we can afford.

Hoping someone can shed some light on the issue.

xmaslolly76

We had a different problem two companies claimed to be supplying us i was advised to contact transco they should be able to tell you who is supplying the property.

JennyR68

Uk energy.co.uk says -

Gas - This service is provided by Xoserve Ltd.
If your gas is supplied through the national gas network, The thing that identifies your gas supply is the meter point number, you can find this out and also who supplies your home by phoning the national Meter Number Helpline on 0870 608 1524.
If you need to identify the gas network to which you are connected contact the Gas Network Identity Line: 0870 1600229.

Gerrard_8_lfc

Phone National Grid and they will tell you who the supplier is.

three years is going to be a huge bill plus what your using just now. Why have you not seen to this earlier ?

pinarelloman

We honestly did try try to find the supplier. We phoned the national service and we spend time with people on the phones trying to sort it out. I will try the numbers tomorrow. One might ask why they would not come looking for the payment though. 3 yrs... no money but no disconnection... Doesn't sound like any utility company I know!

Premier_2

How to identify your gas supplier

If that fails completely, it could be that you have a shipperless site

lemontart

also if it is shipperless or has no listed supplier then it is the suppliers of choice responsibilty to request for a new mprn to be generated on your behalf.

JennyR68

Did you get anywhere with those numbers?

Networkguy

I found myself in exactly the same situation with electricity on a new build property.

After 3.5 years, somebody realised they had not been billing and sent us a HUGE bill.

But the rules say that if they have not attempted to bill a customer then they can only back date the bill for 12 months.

So hang on to all the letters you have sent trying to find out who your supplier was. You may need to prove you made the effort but in reality, the worse you should be looking at is a 12 month bill. You may need to stand your ground when the time comes (in my case the supplier didn't argue) and a 12 month bill is still going to hurt but look on the bright side.

So far you have had 2 years free gas

Cardew

Networkguy wrote: »

But the rules say that if they have not attempted to bill a customer then they can only back date the bill for 12 months.

As you indicate, that is not necessarily so for new occupants.

You will need to prove that you have written, and received a reply! from the authorities.

It isn't open season for people to move into new properties and say we made lots of phone calls etc. The moment you use any energy you have entered a legally binding deemed contract with the supplier - even if you don't know who that supplier might be.

pinarelloman

So we rang the National Gas Helpline and they were very helpful. They said that the flat was not registered and the lady stated that we could register the flat at any time and start paying and that would be that.

Only 2 Flats out of the whole block (around 40 of them) are paying for the gas. Odd. As the meters are not on the Gas network system as it were there is no record and that is that. One of the strangest things we have heard of for a very long time. We have registered the meter and have given them a reading and will start paying so we can hand it over to tenants and all will be working as per normal.

Thanks for your advice though.It prompted some deep thought and action but the result was not what we expected at all!