plusnet billing error

nadger

FrankTheRed wrote: »

What Plusnet does, overcharge a certain amount of customers and then refund them two weeks later, is a sort of cash advance. They probably have financial diffculties and use customer bank accounts to go on a few days. The single amounts are small and many people are even unlikely to notice, but when added up they build up a good budget. When they refund you, they'll take the money to someone else. Every customer, in turns, lends them money unknowingly. So, be sure of one thing: it will happen again!

Plusnet aren't disputing that they need to radically improve their accounting system but this statement is bordering on being libellous

One reason I migrated to them was that I was fed up with my previous ISP regularly changing owners. As Plusnet is owned by a BT company there was little likelihood of this happening again.

I think that most people will find your suggestion amusing :rotfl:

tomwise

Thanks to all for their comments.
My next prob with plusnet is that email messages get blocked as plusnet appears to be blacklisted by free.fr

nadger

tomwise wrote: »

My next prob with plusnet is that email messages get blocked as plusnet appears to be blacklisted by free.fr

An obvious question is why are you using a French provider to access Plusnet emails when you could use, as I do, their own webmail service.

I'd suggest going to Plusnet community forums and raising this point as free.fr shouldn't be doing this.

tomwise

nadger wrote: »

An obvious question is why are you using a French provider to access Plusnet emails when you could use, as I do, their own webmail service.

I'd suggest going to Plusnet community forums and raising this point as free.fr shouldn't be doing this.

I am trying to send a email message from plusnet to a @aliceadsl.fr address and the non-delivery message comes back as from free.fr (aliceadsl may be part free). I have taken this up with plusnet.

Womaniser

PlusNet's billing sucks. I have had no end of incorrect billing problems, and trying to sort it out has become a real PITA. I'll be off as soon as my contract is up.