Bt Repair Charges

kenshaz

BT repair charges do you believe that they are fair and competitive

Heinz

Repair to what exactly?

macminiuser

If you're a residential customer, and there's something wrong with your line, they fix it free of charge providing you haven't tampered with it or neglected it in some way or mistreated the line/socket in some way beyond normal wear and tear.

If you're a business, you have the option of two priority levels of care over and above the Standard Care service from a couple of pounds a month per line and that gets you pretty much 24/7/365 service cover.

To my knowledge they only charge if you're not in when the engineer calls, or if it turns out that the fault was with your equipment because you hadn't checked before reporting the 'fault' (i.e. you should unplug everything from ALL phone sockets in the property - including your Sky box, diallers, modems and trying the line with a non-cordless phone etc before assuming it's the line itself - a worryingly high proportion of fault enquiries turn out to be as a result of customers' faulty equipment).

What are you hoping to achieve from this poll?

DonnyDave

macminiuser wrote:

To my knowledge they only charge if you're not in when the engineer calls, or if it turns out that the fault was with your equipment because you haden't checked before reporting the 'fault' ...

That's my understanding.

The payment of line rental is for BT to provide a working telephone line. Thus, if it goes faulty, it should be fixed at no extra cost.

stiffnuts69

It would be better if the poll was on connection charges. Is that what was meant?

DonnyDave

stiffnuts69 wrote:

It would be better if the poll was on connection charges. Is that what was meant?

If the installation charges were abolished (or lowered), then the minimum contract period would probably have to be extended. At present it stands at three months; what's to stop someone getting a new line (assuming it costs nothing) and then paying line rental for 3 months then having it cut off? Indeed, for someone who wants a temporary line for a week, a couple of weeks could get a line, pay off the three months' line rental in one go, £33, assuming you can pay it all off in one go.

mariejader

my line went down and a engineer called but before he called I think they had done a test in the exchange and called me, I said yes it fine now thanks don't send the engineer, but he still came told me there was nothing wrong and away he went end of story I thought until the bill came in!!

I did manage to get a refund as I compalined I was not advised before he came that there would be any charge also he noting at all so as you can appreciate I was not a happy lady that day!

Heinz

DonnyDave wrote:

If the installation charges were abolished (or lowered), then the minimum contract period would probably have to be extended. At present it stands at three months;

12 months for a new installation, 3 months for a reconnection.

kenshaz

stiffnuts69 wrote:

It would be better if the poll was on connection charges. Is that what was meant?

Repair charges ,when BT consider that a storm has damaged equipment

kenshaz

mariejader wrote:

my line went down and a engineer called but before he called I think they had done a test in the exchange and called me, I said yes it fine now thanks don't send the engineer, but he still came told me there was nothing wrong and away he went end of story I thought until the bill came in!!

I did manage to get a refund as I compalined I was not advised before he came that there would be any charge also he noting at all so as you can appreciate I was not a happy lady that day!

or when they charge you like this £55 +vat an hour

kenshaz

DonnyDave wrote:

That's my understanding.

The payment of line rental is for BT to provide a working telephone line. Thus, if it goes faulty, it should be fixed at no extra cost.

They charge if they come out and find nothing for example an intermittent fault ,or a ridiculous engineers report stating storm damage to an internal box,that your phone is plugged into