Scammed by a seller

GogolBordello

Hi,
I recently bought some goods over the phone after contacting a site called https://www.breakeryard.com
A man rang me straight back from a place called "German Spares" in Manchester. I bought the goods which cost £82.40 and they were arranged for next day delivery. I rang next day at midday as they hadn't arrived and was told they were on their way. I rang again at 4pm and was told "bear with us, delivery can be any time up to 6pm". Items have never arrived and it's now 6 days later and since then, I have rung them about 10 times, I get no answer, no call back and they have not refunded my card despite me asking them to do so each time.
I have contacted the credit card people twice (Amazon) and they have not got back to me either.
What should I do next?

sillystudent_2

If you paid by credit card (Amazon, from the sound of it) things are considerably simpler position than if you paid by debit card Just phone up your credit card company and ask to do a credit card chargeback under s75 of the Consumer Credit Act 1974. If they ask for what reason, explain the situation - it should come under 'no goods received.'

If you're not getting any answer from the merchant, give Amazon a ring and ask for a chargeback - getting your money back from then on should be relatively simple

Hope this helps

McKneff

As far as Im aware your credit card will only take responsibility if the amount is over £100 but I would be happy to be corrected if i am wrong.

NickX

McKneff wrote: »

As far as Im aware your credit card will only take responsibility if the amount is over £100 but I would be happy to be corrected if i am wrong.

Legally Section 75 required the total purchase price to be over £100, but the Credit Card Provider are still able to "chargeback" lesser amounts.

I have had refunds of amounts less than £100 where goods have not been received by simply asking for a chargeback.

McKneff

Wow, thats good to know, thanks