Travelodge on line double bookings problem

kidsmadhouse

Here's a new one. Ring Travelodge on their landline number and when you go though to customer services they charge 10p a minute. Is this legal??

Lou3000

I booked a room with TL 2 weeks ago without any problems.

But I am just trying to book 2 rooms for 29 December in Perth (Scotland). I've got as far as entering my payment details and pressed the button and here I am over an hour later with the page still loading!

So, for something to do, I googled 'problems re travelodge online booking' and hey presto, found this thread on MSE!

I can ill-afford to have two lots of payments taken out of my bank account .... so no way am I going to close the tab down and start again.

But I'm going to bed soon, so I'll see what happens by the morning!

I booked a room with TL 2 weeks ago without any problems.

HardWorker2010_2

Sorry to drag up an old thread but I just wanted to highlight that it would appear that Travelodge are still taking more bookings than they have rooms for.

Yesterday after having driven nearly 700 miles in one day I asked my wife to book me a room at the Norwich Cringleford site. I wanted an out of town site as I was driving a large van that was still loaded with expensive equipment and I didn't want the increased risk of town centre crime.

My wife paid for the room on line and even paid the extra for a text confirmation to my mobile phone (Charging to confirm a booking!!! Should have sounded the warning bells as to their attitude to customers there and then). The text arrived and I drove the last 50 miles happy that I had a room for the night.

Upon arrival the receptionist told me that they had let someone else have my room!!! I said this was unacceptable and she said they couldn't contact me as they didn't have my mobile number - strange they seem to have no trouble finding it when they can charge you for sending you a text!!!!! And why would they need to contact me anyway. If someone else turns up when they are full refer THAT customer to the lodge that has empty rooms - but then they might go elsewhere, much better to grab their money now and mess about the customer who has already paid.....

I was told that I was expected to make my way to the Travelodge in the centre of Norwich and stay there. Obviously unacceptable - if I wanted to stay there I would have booked to stay there.

In the end I had to drive to another Travelodge 50 miles away (and 10 miles beyond my first call of the morning therefore adding 20 miles to my journey). I arrived 90 minutes after first pulling up at Cringleford thoroughly fed up and spent the night in one of the shabbiest rooms I have ever stayed in - dirty floor, shower, dripping tap etc.

Just why Travelodge think its OK to take a booking, confirm it (at an extra cost) and then renaig on their obligations is beyond me. If I treated my customers like that I would soon end up in court.

I will never use a Travelodge again - well perhaps if my life depended on it - say stranded in snow, van out of diesel, no prospect of being rescued, etc.

The company's attitude stinks. Being given a refund after being messed around like this is the very least one should expect but Travelodge seem to think it's a perfectly acceptable way if treating people.

Avoid them like the plague - from the state of some of their rooms you might be doing just that!