BG electricity refund success

sundries

I found out that my grandmother was £1,535 in credit on her BG electricity account. As she has it on direct debit she hadn't checked it for ages. They were charging her £52 a month despite her usage being much much lower.

I phoned up and requested a refund and that the DD be lowered. They were very helpful, called me back because I was on a mobile and eventually agreed to lower the DD to £20 p/m and send a cheque out refunding £1000.

They were very unsure about refunding it though. They said it was a lot of money (!) and that they would have to do checks on the account first and talk to various managers which they di and phoned me back later. I did rather think that if they thought it was so much money maybe they should have alerted my 94 yr old grandmother that she was giving them a free loan of over £1000. It also wasn't very helpful that they insisted on sending it out as a cheque rather than refunding directly to account as it means my Gran will need someone to take her to cash it.

Overall though, I am glad they agreed to refund and that they have lowered the DD so things like this are less liekly to happen again.

CharlieBilly

Have to agree with you regarding your statement

I did rather think that if they thought it was so much money maybe they should have alerted my 94 yr old grandmother that she was giving them a free loan of over £1000

Glad she gets her money, one wonders how many other people have lots credit built up over the years