Faulty Playstation Three

themastertaylor

I bought a PS3 from WH Smiths on 27/4/09 for £250. It has now developed a fault where it won't recognise any type of disc be it a game, dvd, blu-ray etc. (quite a common fault based on a google search or two)

I've lost the receipt and have been told the Sony warranty will not repair the console unless I can provide proof of purchase - and they're unwilling to accept my bank statement. Instead theyw ant to charge me over £100!

Am I able to take this back to the store for a replacement under the SOGA rather than use the warranty?

neilmcl

themastertaylor wrote: »

I've lost the receipt and have been told the Sony warranty will not repair the console unless I can provide proof of purchase - and they're unwilling to accept my bank statement. Instead theyw ant to charge me over £100!

........Who by?

pinkshoes

Your contract is with WH Smith, so take it back there, and the bank statement is perfectly adequate as proof of purchase. You do NOT need the receipt.

Esqui

But they are unlikely to replace it

themastertaylor

neilmcl wrote: »

........Who by?

Thats the cost Sony have given me to repair as they won't acknowledge that its covered by warranty.

Given the time that's passed since purchase do I actually have a case for a refund/replacement with Smith's?

Mankysteve

Maybe not refund/replacement but may be able to get them to get it repaired but you'll have properly have to remind them of there obligations under SOGA. Also under soga as been more than 6 mouths it down to you prove the fault is inherent to the item. Don't go in shouting just go in go here this faulty, here my proof of purchase(bank statement) I wish for you to sort it out under your obligations of the sales of goods act.

People confuse manufactures warranty for legal rights. A manufacture stipulate what every they fancy as there proof of purchase they could say we need a autographed photo of the store manger and you holding the console box if they fancied so there not wrong in what there saying. But that doesn't take away your statutory rights and that's with the shop not the manufacturer.

acerazor1

pinkshoes wrote: »

Your contract is with WH Smith, so take it back there, and the bank statement is perfectly adequate as proof of purchase. You do NOT need the receipt.

Surely a bank statement would only show you have paid the shop £250, it wouldn't show what the £250 paid for?

Tozer

acerazor1 wrote: »

Surely a bank statement would only show you have paid the shop £250, it wouldn't show what the £250 paid for?

No but it is evidence which WHS would have to rebut.

DCFC79

Did you use a credit card to pay for it as could the op clim using that

Purpletopaz

Hi,
I bought a DVD player from WHsmiths a few years ago with a 2 year warranty, It broke at about 9 months I think I didnt have the receipt But called WHSmiths and they told me if i produced My CC statment then they would refund me. So its worth contacting them. I got my money back at my local store.