Help - got a virus

knithappens

i got an email ( spam email) from dhl that says parcel has tried to be delivered you need to pick it up from warehouse, etc, I had no reasonno tto trust it as i infact had my approved food order go missing and delivered to the wrong address so clicked ont he attachment, now i know i have downloaded a virus and my computer wont run properly. Not sure what to do, I have McAfee that i downloaded from HSBC, but this does not detect the virus, as i keep getting a warnign alert poppin up, and it keeps freezing my back ground has turned green, and help on what i can do to get id of the virus will be appreciated ( so glad i got my daughter a netbok for xmas now lol)

patman99

download, install and run Malwarebytes from http://www.malwarebytes.com
Also install Immunet Project, this is a cloud-based AV program that happily runs beside your installed AV prog and adds another layer of protection.

knithappens

thank you will give this ago now.

hostertlady

i had similar thing.. a pop up asking for my credit card details ( it said it was microsoft security) and all my icons disappeared from the desktop!! i managed to do a system restore and then i went through my computer with a fine tooth comb!! malaware etc etc and got rid of a few virus's thank god...

knithappens

before i had a chance to download the malware software last night, the i finished the scan i had running, deleted infected files etc, rebooted, and now i log in, it takes me to the icon window for a few seconds then automatically logs me out. Think my computer is dead

bazster

knithappens wrote: »

before i had a chance to download the malware software last night, the i finished the scan i had running, deleted infected files etc, rebooted, and now i log in, it takes me to the icon window for a few seconds then automatically logs me out. Think my computer is dead

Try starting in safe mode. While the computer is starting up, repeatedly press the F8 key. If/when you get a menu of options for starting Windows, choose "Safe Mode with Networking".

If this works, you should then be able to proceed with the download.

knithappens

bazster wrote: »

Try starting in safe mode. While the computer is starting up, repeatedly press the F8 key. If/when you get a menu of options for starting Windows, choose "Safe Mode with Networking".

If this works, you should then be able to proceed with the download.

something is happening................ it is in safe mode, but it wont let me get past login, i put in my username and pass word but it just jumps back to the empty log in window

bazster

knithappens wrote: »

something is happening................ it is in safe mode, but it wont let me get past login, i put in my username and pass word but it just jumps back to the empty log in window

Forgive me if this sounds patronising, but are you sure you haven't got Caps Lock on?

knithappens

bazster wrote: »

Forgive me if this sounds patronising, but are you sure you haven't got Caps Lock on?

haha no caps locks this time ( it is usually the mistake i make)

Browntoa

when you boot to safe mode the hidden administrator profile nornally appears , try that one

knithappens

Browntoa wrote: »

when you boot to safe mode the hidden administrator profile nornally appears , try that one

that does not appear