Letter from MBNA

emmsie27

Hi there, hope some one can advise.
Last week I sent letters (from national debtline) to all of my creditors including an income/expenditure form to ask them to accept a token payment.

MBNA sent me a letter this morning asking them to call to discuss the details, I did reluctantly & she explained that cannot accept £2 per month, but would be able to arrange a formal arrangement for between £55 - £60 per month. She also said that as i am 3 payments behind, can at least pay one outstanding months arrears of £160?
I explained that in the letter I explained my circumstances & £2 is all I can afford to pay at the moment, I ended the call, telling her that other creditors have accepted this payment & that I will contact them again in writing.
What is my next move, shall I resend the original letter, or should I add something else to reiterate that this is all I can afford at the moment?

Thanks for any help!

Emma

Tixy

Hi emmsie

I shouldn't worry about it too much. You could resend the first letter again.
How are you planning on paying the token payment to them? If by post you could add in a letter with the first one saying as per my previous letter here is my token payment which as I have explained is all I can afford.

There is not much more you can say to prove its all you can afford (and if they start asking for wages slips/proof of benefits etc don't provide them)

(and don't ring them again you'll just go round in circles with them)

emmsie27

Tixy wrote: »

Hi emmsie

I shouldn't worry about it too much. You could resend the first letter again.
How are you planning on paying the token payment to them? If by post you could add in a letter with the first one saying as per my previous letter here is my token payment which as I have explained is all I can afford.

There is not much more you can say to prove its all you can afford (and if they start asking for wages slips/proof of benefits etc don't provide them)

(and don't ring them again you'll just go round in circles with them)

Thank you for your reply, No I won't be calling them in a hurry!!
I was planning on setting up a standing order to pay the token payment. I don't have a cheque book with my bank unfortunately. Can I send a postal order?
Or can I just start by paying the token payment by standing order by using the acc & sort code no?

broxiebear1

emmsie27 wrote: »

Thank you for your reply, No I won't be calling them in a hurry!!
I was planning on setting up a standing order to pay the token payment. I don't have a cheque book with my bank unfortunately. Can I send a postal order?
Or can I just start by paying the token payment by standing order by using the acc & sort code no?

lol thank god i read your post i did the same as you and recieved same letter as you i was going to phone them but i dont think i will now i have recieved 10 phone calls this week mainley from halifax but i just ignore them . i said on letter please dont phone me as i wont respond to phone calls but they still phone . :mad:

Ames

A standing order would be a great way to pay - but make sure it is that and not a direct debit. Postal orders get expensive, they cost something like 50p to buy, then there's the postage costs. Plus if you pay by SO then you'll have statements to prove you've been making payments.

nikki2804

Hi, just a quick note to say that it will cost you more to pay by postal orders. Not sure what they charges are but the last time my OH got one he paid £11 for a £10 one:mad:

dancingfairy

If you write to the bank and ask them to stop phoning you and they don't take your number off their system within a sensible period of time then you can report them to the oft for harassment - they'll soon get the message and if it is a systemic problem then they may even get a fine from the OFT.
df

madmich666

Hiya just thought I would say that I had the same response from Virgin/MBNA last year when I was made redundant. I spoke to them and they were really pushy. I soon got over that (after getting upset a few times first) and now just say that if they want any money they can accept that, its all i can afford. I think at one point I asked them if shirt buttons were an acceptable form of payment... that went down like a lead baloon!!!

They are pushy, follow the presedent and do it all in writing. They dont like writing back but make sure you request everything in writing if you do talk to them on the phone.

Be strong and good luck dealing with them.

Mich

emmsie27

Thanks for your replys everyone. MBNA do not have any numbers for me thankfully, I just called as a result of the letter they sent, I won't be doing that again!

Thanks for the info on PO.

So should I set up the Standing order anyway & start paying it or should I resend the original letter reiterating that I want to set up a SO & request a SO form?

cheesedoffwithdebt

Could I just explain what I think MBNA do? They don't accept small payments, and will allow customers to go into an arrangement with them on the premise that they won't then default the account. I think they also do this rather than sell debts on because in the end they actually get more back- however I appreciate this doesn't help you right now,and if you cannot afford any more you will just have to keep telling them that. I had a huge argument with them last year but in the end they said if you really cannot afford any more they do have to accept that in the end-I wish you well!

yellowduck_2

I am having similar grief from Nat West who despite two copies of my income and expenditure have refused to accept my token payments and are now threatening me with a CCJ. I have been to my local advice centre and they are now dealing with them for me so i just ignore them apart from continuing to make my token payment regularly. I do phone them to do this and have my bank statements to prove that they have accepted it. They seem determined to do what they can to get a charging order on my home, but I have made up my mind to fight them "helpful banking" ? I don't think so!