Is this normal?

mamajojo

Just had b card on phone, answered they said a couple of days ago they'd leave me be for a bit ...still, this time after explained the situation asked for £2 so there would be no more calls for 30 days!? Said you've just had £10 - my token payment which he agreed had gone through on the 18th...
Really shocked, but guess I shouldn't be.
Still answered phone!

Nargleblast

You will find that the left hand does not know what the right hand is doing - you agree something one day, then you get another call a few days later and the caller appears to have no idea of your previous call. Or maybe they are just trying it on? (Cynical me!)

lou756

I found Barclaycard amongst the most difficult of my creditors to deal with....completely agree with Nargleblast.

Stick to your guns MamaJoJo.. just remember you can still choose whether you want to answer the phone, if you do answer, tell them they "have had the only payment you can afford to make this month, you are keeping them fully informed in writing of your circumstances, and you are working to resolve your financial issues. Goodbye!"

All perfectly true, and all perfectly polite.

Choo_Choo_4

Or you could just play them at their own game .. if they can't keep up with things at their end just tell them that you'll send it tomorrow ... always tomorrow

It annoys me at times when I think of these people sitting in a call centre torturing people for £2, £5, £10 or more ... you'd almost think you owed them the money they can be so nasty at times ... well it's like they say - you can't take blood from a stone! If you don't got it then you simply can't give it ...

Charco_2

... no matter how many times they call you about it!

If you take a wee look around on the Debt Free Wannabee forum, you might be able to ask for a template letter you can send to your creditors (or just BCard) asking them, nae TELLING them, not to call you any more - in future all correspondence is to be in writing!

On the other hand, if you're going to be in a debt solution shortly it might not be worth your while!

(on a side note, £10 token payments is rather generous especially if you're going for a longer term solution, if you do it again, make it £5. Or £1 even!)

memberme

It was my most irritating thing to manage. I'd spend time intermittenlty answering calls hopefully to quiten them for a while, to find several others call from the same company over the next few days. It seemed to me that they never read their own notes before ringing to see if a colleage had dealt with it. C1, Barclaycard, and amazon/ halifax were the worst

Choo_Choo_4

Exactly Memberme ... nothing ever seems to filter through, one hand does not know what the other is doing and that is really annoying when you're being tortured day in day out with phonecalls ...

I don't know if they call you at work or anything MamaJJ but this is not on so just threaten them with the OFT!

mamajojo

I'm a stay at home mumm at mo (part of our problem) Choo Choo but dh is really worried about them phoning at work, as a phone call would have to go through school admin officers etc, so must find out what OFT means...will do this now!

Charco token payment will be less than £10 - thank you, will get the remainder of what would be our DMP payment out in cash for the first disaster to need emergency cash.

Memberme, Lou756, Nargleblast, feels like you giving me armour to protect self from these calls, am going to write self a list of your top tips of what to say on phone!

Charco_2

Office of Fair Trading.↲The Debt Free Wannabe thread has great tips for giving your creditors the cold shoulder while you're sorting yourself out