My Mouse Arrow Keeps Sticking/Locking!

nordtraveller

The only thing i can do is Pull the Plug Out of my laptop!

Whats causing this?

And is there a better solution to the problem?

kwikbreaks

Is this a mouse or do you mean using the trackpad? (pulling the plug is ambiguous - could be turn it off or disconnect a mouse).

nordtraveller

Its mainly when i use the red dot pointer mouse thing. (its an old IBM Thinkpad laptop.

Unfortunately it also happens when i use a plugged in Mouse.

And disconnecting the cable and reconnecting it doesnt un -stick it.

By pulling the plug i mean switching it off at the mains.

aliEnRIK

Sounds like a nasty residing on your machine

Download MALWAREBYTES (Make sure you click 'DOWNLOAD LATEST VERSION')
http://www.filehippo.com/download_malwarebytes_anti_malware/
Open malwarebytes and goto UPDATE and click 'check for updates'. After its updated goto SCANNER and click PERFORM FULL SCAN then click SCAN
Post the COMPLETE log here AFTER youve deleted everything it finds


reboot

Download HIJACK THIS (Make sure you click 'DOWNLOAD LATEST VERSION')
http://www.filehippo.com/download_hijackthis/
Click MAIN MENU then DO A SYSTEM SCAN AND SAVE A LOGFILE(Takes seconds) then post the log so we can see whats running
(do NOT do anything else with Hijack but scan and post the FULL log)

nordtraveller

I've just started running a full malwarebytes scan now.

kwikbreaks

I reckon it has to be software related if you get the same symptoms with both the built in trackpad and an external mouse. Whether that software is malware or just a problem program I wouldn't like to say but if it is a nasty then malwarebytes should find it.

nordtraveller

Okay, Malawarebytes found nothing.

Heres the Hijackthis log:

Logfile of Trend Micro HijackThis v2.0.3 (BETA)
Scan saved at 12:09:40 PM, on 1/21/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\atievxx.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Sandboxie\SbieSvc.exe
C:\WINDOWS\system32\tp4mon.exe
C:\Program Files\ClamWin\bin\ClamTray.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\3\3Connect\AutoUpdateSrv.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\TrendMicro\HiJackThis\HiJackThis.exe

O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [TrackPointSrv] tp4mon.exe
O4 - HKLM\..\Run: [ClamWin] "C:\Program Files\ClamWin\bin\ClamTray.exe" --logon
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [SandboxieControl] "C:\Program Files\Sandboxie\SbieCtrl.exe"
O4 - Global Startup: Update Agent.lnk = ?
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Sandboxie Service (SbieSvc) - tzuk - C:\Program Files\Sandboxie\SbieSvc.exe

--
End of file - 2466 bytes

aliEnRIK

What was the DATABASE version of malwarebytes? (Should be over 3600 and can be found in LOGS)

nordtraveller

aliEnRIK wrote: »

What was the DATABASE version of malwarebytes? (Should be over 3600 and can be found in LOGS)

Database version: 3366

busenbust

After you installed malwarebytes, did you update?

nordtraveller

yes i did that.