No Egg statement?

RTNI

Hi all,

I had not received an email from Egg saying that my statement was ready and to check everything was ok, so I logged on and can't seem to find my statement from 17th December 2009 to 17th Jan 2010

Can anyone help me? I can see that a payment is due on 5th Feb which will be taken by DD so that's ok, but would like to check off my transactions.

Thanks!

martyn4764

No sign of our 18/01 (Egg Money) statement either, nor for that matter of our payment of 06/01 having been applied to the account.

I've sent them a message, I'll post here if I get any sense out of them.

RTNI

martyn4764 wrote: »

No sign of our 18/01 (Egg Money) statement either, nor for that matter of our payment of 06/01 having been applied to the account.

I've sent them a message, I'll post here if I get any sense out of them.

Thanks, I too have sent a message to them and will do the same. I can see some recent transactions that I did on the 18/19th but no statement. Glad it's not just me, maybe its to do with the new year being 2010 or something?

Time will tell!

IWantToBeFree_2

Both me and my husband have had problems, my husbands as been rectified but I am still waiting for a statement to be produced on my Egg Card account - Egg Money has been fine for me.

RTNI

Just to update this, Egg came back to me via a secure message and said:

*******************

I apologise for any inconvenience that has been caused due to the problems were currently experiencing to do with you viewing your Statements.

I assure you our IT team are currently in the process of rectifying this issue.

Should you require any information from your statements in the mean time I'll be more than happy to send this for you.

I trust this helps.

Regards

Internet Customer Services

****************

So they are aware of it and working to get a fix in place.

IWantToBeFree_2

They've sent me a message today saying it should be fixed by end of play tomorrow.

vet8

I wouldn't hold your breath.

I had a similar problem with my Egg statements last year and I had to telephone 3 times, email about 15 times and it took literally months to get sorted. I was very unimpressed with their service.

I requested written statements for 3 months as I had no way at all of checking my transactions and there had previously been fraudulent activity on that card and they finally arrived 6 months after I had asked for them!

RTNI

All is fixed for me now, I got an email this afternoon to say my statement was ready and can see it online now.

Esoog

Hmm, no statement for me. Pirates!

Annabee

Exact same thing happened to me. But I can now view the statement.

However on logging on to my account I have just received a weird 'secure message' from them saying 'we do not appear to have your correct e-mail address' and asking me to update my details.

Huh? I have had the same e-mail ad for over a year and in fact ove the last couple of days successfully received 2 routine e-mails from Egg to that very address.

Anyone else get this? What is up with Egg?