Teeth Whitening Scam - Help

clarebear79

I'm afraid to say I have fallen for a scam and now I'm worried I havent done enough to stop it and whether or not I'll get my money back.

I have just read threads from people who have been scammed by another company but this one seems to have lots of different names.

I signed up to a free trial with a company called 'GoWhite' A free trial with £3.35 P&P in early December.

After completeing the form my computer said the transaction hadnt worked. I didnt bother to continue but was a but wary so I kept a close eye on my bank account. No confirmation email was received so I assumed it hadnt worked and was quite relieved.

However, no £3.95 has ever been taken from my bank but a small box was delivered to me over the weekend (a month and a half afterwards) containing the sample whitening kit. there was no packing note inside, nothing to say where it had come from.

On returning to work on the monday (where my only source of internet access is) I had 2 emails, one from 'VivaraGlobal' saying I would be billed the agreed amount. Then another from 'Global Customer Support' saying that my next month's supply of the product is being sent to me and I will be billed accordingly. These emails didnt link to the website, there was nothing to say where this had come from or anything.

I rang the phone number which is a uk premium rate number but it sounded to be abroad and the recorded voice had an american accent. No-one picked up the phone after an hour so I was forced to hang up. I sent numerous emails explaining that I had no confirmation email, no order number and was unaware of any of this. I had no reply.

Today I have checked my bank balance and a payment has been taken of £75.20 plus a £1 overseas transaction charge. The company seems to be called NU SKIN.

I rang my bank, who have cancelled my card but I'm worried as someone on a previous forum said that they could still take more money from me even though I have cancelled it. They are sending me a fraud form to fill in but I'm worried they'll say it's my fault.

The bank told me that the company concerned is based in Singapore, the phone number was in america, on googling NU SKIN I found it is based in Hungary although it's meant to be the UK office, plus on browsing my internet history from 8th december I discovered the original website is called something different and is registered to someone in Rio de Janerio.

I contacted the police on advice from a relative who works at a bank but I'm worried I wont get my money back or worse, they'll take more from me. I never authorised a payment of £75.20 and had no warning this would happen. I could cry.

I need some advice please.