Sainsbury wrong price policy?

Geordie_bear

Just bought some gillette moisturiser for £1.53 reduced from £6.12 or so it said on the shelf. Went through the checkout & was charged £6.12 went to customer service & got refunded the difference no problem. This is all good but i was led to believe that if sainsburys mis-priced a product they give you a full refund & the product for free?

Am I right or wrong?

Mark_Hewitt

Geordie_bear wrote: »

Just bought some gillette moisturiser for £1.53 reduced from £6.12 or so it said on the shelf. Went through the checkout & was charged £6.12 went to customer service & got refunded the difference no problem. This is all good but i was led to believe that if sainsburys mis-priced a product they give you a full refund & the product for free?

Am I right or wrong?

You got it for an excellent price, and you want more?!

dehaani

Geordie_bear wrote: »

Am I right or wrong?

You are wrong. I think that was Safeway's policy but it's definitely not Sainsbury's.

Optimist

I believe Sainsburys say sorry if you catch them at it.....

Tozer

Geordie_bear wrote: »

Just bought some gillette moisturiser for £1.53 reduced from £6.12 or so it said on the shelf. Went through the checkout & was charged £6.12 went to customer service & got refunded the difference no problem. This is all good but i was led to believe that if sainsburys mis-priced a product they give you a full refund & the product for free?

Am I right or wrong?

Had the same thing last weekend on the same product. To be fair, the £1.53 item and the £6.12 item are not exactly the same but they agreed the label was misleading and honoured the lower price.

I was happy with that.

Mark_Hewitt

Tozer wrote: »

Had the same thing last weekend on the same product. To be fair, the £1.53 item and the £6.12 item are not exactly the same but they agreed the label was misleading and honoured the lower price.

I was happy with that.

Sounds very reasonable indeed. I was at Morrisons the other day and they had "Chicken Goujons 2 for £2" so we picked up two. But at the till they charged us £2.99 *each*. We protested and were told the sign referred to some other type of Chicken Goujons which weren't on the shelf at the time. Extremely misleading and probably illegal, but she insisted they had done nothing wrong.

Mankysteve

As long as the stock was there and its just sold out there no foul play. Its impossible to patrol a hole store of this sort of thing.

Geordie_bear

Mark_Hewitt wrote: »

You got it for an excellent price, and you want more?!

got it in one, Asda give you the difference plus & £2 money off voucher

BFG_2

Geordie_bear wrote: »

...i was led to believe that if sainsburys mis-priced a product they give you a full refund & the product for free?

Am I right or wrong?

Wrong.

It was Tesco who had this policy and they stopped it about 2 yrs ago as they were losing millions every year [helped by threads on MSE!!!!]

They now do DTD [double the difference].